Kesko Senukai Digital (e-commerce)

Engineering Manager

• Lead, mentor, and grow cross-functional engineering team focused on Webs and Mobile apps development.
• Ensure timely, high-quality delivery of technical solutions that align with business objectives and product roadmaps.
• Work closely with tech leads and architects to uphold engineering best practices, code quality, and scalable solutions.
• Act as a key liaison between Product, Architecture, and Engineering teams to translate strategic goals into actionable engineering plans.
• Implement and evolve agile development processes, track team performance, and remove blockers to enable success.
• Partner with HR to recruit, onboard, and retain top engineering talent.
• Support planning and prioritization of initiatives, ensuring optimal team capacity and resource allocation.

Manager

• Develop and manage the end‑to‑end customer journey (from first touch to retention) to increase NPS/CSAT and overall retention
• Identify friction points and maintain a prioritized CX improvement roadmap that reduces customer effort and journey complexity
• Ensure a seamless omnichannel experience (online and offline) strengthening customer loyalty and satisfaction
• Analyze customer behavior using analytics tools (e.g., GA4, funnels, heatmaps, NPS) to uncover opportunities that improve conversion and reduce drop‑offs
• Identify issues through data, develop hypotheses, and measure impact to help reduce returns and customer complaints
• Lead CRO initiatives to drive higher conversion rates across digital touchpoints
• Optimize checkout flows, UX/UI elements, and communication to increase AOV and user satisfaction
• Manage A/B testing and pilot new tools and processes, ensuring smoother digital experience and better commercial outcomes
• Conduct qualitative and quantitative research (interviews, surveys, user tests) to uncover insights that reduce journey friction
• Manage Mystery Shopper programs and analyze feedback to ensure consistent experience quality
• Translate customer insights into actionable improvements that deliver measurable business impact
• Partner with Product, IT, Marketing, Logistics, Customer Service, and Commercial teams to speed up execution and cross‑Baltic alignment
• Contribute to CRM and loyalty initiatives that drive higher retention, repeat purchases, and customer lifetime value
• Support change management and vendor/budget processes to strengthen CX governance and implementation quality

Engineering Manager

Customer Journey Manager