Architect and lead future‑ready measurement frameworks that define how Customer Engagement and Go‑to‑Market success are assessed across the enterprise
Translate complex, aggregated performance signals (e.g., claims, prescribing, payer, CRM insights) into clear, strategic measurement constructs
Shape balanced scorecards that intentionally measure both outcomes and critical enterprise behaviors, bringing an outside‑in perspective in close partnership with Insights and Decision Science (IDS)
Serve as a strategic advisor to senior leadership by delivering forward‑looking insights on performance trends, risks, and opportunities, alongside Insights and Decision Science
Reimagine incentive compensation strategies to align with evolving field roles, customer archetypes, and modern engagement models
Steward incentive frameworks in partnership with Incentive Compensation teams to ensure they are equitable, transparent, and meaningfully motivating
Continuously evolve metrics and incentives to reflect market dynamics, transformation priorities, and real‑world field feedback, in collaboration with Insights and Decision Science
Partner across Insights and Decision Science, Finance, Field Leadership, and field enablement teams to ensure performance frameworks remain grounded, agile, and operationally impactful.

Requirements

Bachelor’s degree required from 4-year college or university
10+ years’ experience in incentive design, performance management, or field operations strategy, within pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed teams
Deep expertise in incentive compensation strategy, customer engagement metrics, and the levers that drive field performance and motivation
Proven ability to design and scale innovative, data‑driven models that connect enterprise insights with real‑world field execution
Strong fluency in healthcare systems, including payer and provider dynamics, enterprise account management, and evolving technology trends
Demonstrated success influencing senior leaders and aligning cross‑functional stakeholders within complex, matrixed organizations
Exceptional analytical and strategic thinking capabilities, with the ability to synthesize complex data into clear insights, narratives, and action plans
Trusted collaborator and communicator, skilled at building relationships, facilitating alignment, and driving outcomes across functions, geographies, and field teams.

Benefits

Health insurance
Life and disability benefits
401(k) with company contribution and match
Generous time off package including vacation, personal days, holidays and other leaves

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

incentive designperformance managementfield operations strategyincentive compensation strategycustomer engagement metricsdata-driven modelsenterprise insightsanalytical capabilitiesstrategic thinkingmetrics evolution

Soft Skills

influencing senior leadersaligning cross-functional stakeholderscollaborationcommunicationrelationship buildingfacilitating alignmentdriving outcomessynthesizing complex datanarrative developmentaction planning

Certifications

Bachelor’s degree