Director, Internal Marketing – Communications
Crum & Forster
Director, NPS Internal Communications
Kerr Dental
full-time
Posted on:
Location Type: Hybrid
Location: East Hanover • New Jersey • 🇺🇸 United States
Visit company websiteSalary
💰 $152,600 - $283,400 per year
Job Level
Lead
About the role
- Own the internal communications strategy for the NPS Function and serve as a trusted communications counselor to the Chief Patient Experience Officer and NPS Leadership Team
- Drive employee engagement through high-impact internal platforms and experiences, including Town Halls, leadership engagement forums, Novartis Hub activation, and other initiatives that foster connection and shared purpose
- Develop and cascade strategic messaging frameworks that connect NPS Function priorities to the broader US business narrative and enterprise priorities, enabling consistent understanding and alignment
- Lead internal communications for organizational change initiatives within the NPS Function, including transformation programs and Leadership Team transitions, with a focus on transparency, engagement, and resilience
- Shape and deliver all internal communications in the authentic voice of the Chief Patient Experience Officer, reinforcing leadership visibility and clarity across the organization
- Help shape external executive visibility and thought leadership, in partnership with US Executive Communications team, as required
- Build subject-matter expertise in the NPS Function to identify proof points and stories that demonstrate strategy in action, foster employee pride, and reinforce Novartis’s patient-centric reputation
- Build and maintain collaborative relationships with US communications partners, especially the US Executive Communications team, to ensure seamless integration of messaging and leadership communications
- Establish performance metrics and feedback mechanisms to continuously assess and improve internal communications effectiveness, while ensuring full compliance with regulatory and corporate standards
- Manage internal communications budget with a focus on strategic investment and maximizing agency ROI
Requirements
- BA/BS required, advanced degree a plus
- 10+ years of experience in communications or related discipline, with a healthcare and/or pharmaceutical background
- Development and implementation of integrated communications plans, with a focus on internal communications
- Demonstrated ability to build trusting relationships with and provide strategic counsel to top company leadership
- Change and organizational communications experience
- Event management experience
Benefits
- Medical, financial, and/or other benefits including 401(k) eligibility and various paid time off benefits such as vacation, sick time, and parental leave
- Sign-on bonus
- Restricted stock units
- Discretionary awards
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
internal communications strategystrategic messaging frameworkscommunications plansperformance metricsfeedback mechanismsevent management
Soft skills
trusted communications counseloremployee engagementcollaborative relationshipsstrategic counseltransparencyresilience
Certifications
BA/BSadvanced degree
