Kenvue

Director, Customer Strategy

Kenvue

full-time

Posted on:

Location Type: Hybrid

Location: Summit • Illinois • Minnesota • United States

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Salary

💰 $190,825 - $269,400 per year

Job Level

Lead

About the role

  • Develop and execute innovative customer strategies that drive channel activation, engagement, and long term growth.
  • Lead the development of customer centric strategic plans that align with enterprise priorities and accelerate commercial performance.
  • Identify high value market opportunities and build differentiated strategies that enhance sales efficiency and competitive advantage.
  • Lead and inspire cross functional teams to deliver integrated, seamless, and impactful customer experiences across channels.
  • Collaborate closely with Sales, Marketing, Category, and Finance to ensure customer strategies are fully aligned with business objectives.
  • Serve as the strategic thought partner to senior leadership, shaping enterprise decisions with customer backed insights.
  • Utilize advanced analytics and data driven insights to optimize channel performance, improve customer interactions, and unlock incremental growth.
  • Analyze, prioritize, and optimize commercial investments to maximize strategic return and influence P&L outcomes.
  • Establish measurement frameworks and KPIs to track customer strategy execution, business impact, and continuous improvement.
  • Build and sustain high impact relationships with key retail partners to drive mutual growth and unlock joint business planning opportunities.
  • Mentor, coach, and elevate the management team to build strategic capability, commercial excellence, and leadership strength across the organization.
  • Champion customer centric thinking across the enterprise and scale best in class strategic practices that enhance organizational maturity.

Requirements

  • A minimum of 8 years of experience in customer strategy and channel activation or related field.
  • A minimum of a bachelor's degree.
  • Proven track record of successfully developing and implementing customer strategies.
  • Strong analytical skills with the ability to interpret data and drive insights.
  • Experience in the Consumer-Packaged Goods industry is highly preferred.
  • Demonstrated ability to work in cross-market or international environments.
  • Strong financial acumen with expertise in business planning, budgeting, and P&L analysis.
  • Strategic thinker with exceptional attention to detail and communication skills.
  • Ability to influence and collaborate effectively with internal and external stakeholders.
  • Proficiency in utilizing technology to drive competitive advantage.
  • Adaptability and resilience in navigating unstructured and ambiguous business environments.
  • Excellent communication and leadership abilities to effectively collaborate with cross-functional teams.
Benefits
  • Paid Company Holidays
  • Paid Vacation
  • Volunteer Time
  • Learning & Development Opportunities
  • Kenvuer Impact Networks
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer strategy developmentchannel activationadvanced analyticsdata interpretationbusiness planningbudgetingP&L analysisKPI establishmentstrategic planning
Soft Skills
analytical skillscommunication skillsinfluencing skillscollaborationleadershipmentoringstrategic thinkingattention to detailadaptabilityresilience
Certifications
bachelor's degree