Kenvue

Senior Customer Development Manager

Kenvue

full-time

Posted on:

Location Type: Hybrid

Location: Summit • Minnesota • New Jersey • United States

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Salary

💰 $153,850 - $217,200 per year

Job Level

Senior

About the role

  • Develop consumption and shipment plans to deliver financial commitments internally and to the customer
  • Define, monitor, and assess key metrics to track progress and adjust the plan as needed to deliver results
  • Deliver industry leading profitable growth for Kenvue and Amazon through successful customer negotiations
  • Ensure strong connectivity with internal stakeholders (Media, Shopper, Marketing, Customer Strategy, Supply Chain, Finance) to infuse customer insights and eCommerce knowledge into business planning and drive Amazon opportunities forward
  • Leads, shapes, and executes business plans to deliver sales results, including maximized volume potential, increased merchandising and media effectiveness, growth and brand share
  • Manages direct reports and is accountable for their talent management and development
  • Responsible for leading strong collaboration with multiple internal stakeholders and eCommerce team members, balancing needs of the brand with demands of the customer to deliver win-win scenarios
  • Be a subject matter expert in all demand drivers of the Amazon 1P business
  • Develop and maintain the online channel portfolio of Kenvue items while balancing customer and Kenvue item profitability metrics
  • Responsible for accurate forecasting of monthly sales by franchise and brands
  • Leads annual business planning process and leverages business analytics to influence customer and company decision making at top-to-top levels
  • Serves as “voice of customer” to the company to address customer needs and accomplish goals and objectives, including launching new items and optimal path to purchase execution
  • Manages trade spend to stay within budget and to maximize ROI
  • Manages customer-specific scorecards to monitor sales progress and identify and close sales gaps
  • Coordinate, analyze, and draw conclusions from a variety of data sources such as customer POS, Amazon Vendor Central, Stackline, and Pacvue to independently discern trends and provide insights-based recommendations to influence strategies
  • Serve as a change agent within the eCommerce channel, at the customer, and internal Kenvue functions driving and instituting strategies that improve collaborative, innovative efforts that result in increased sales, profit and/or business productivity
  • Complies with company policies and procedures at all times

Requirements

  • Bachelor's degree and 8+ years of prior experience in customer sales, category insights/management, analytics, shopper marketing/insights, or related field in a consumer products environment is required
  • eCommerce experience is preferred
  • Customer Strategy experience is preferred
  • Prior experience with data analysis is required
  • Prior success negotiating with and influencing multiple levels of customer leadership is required
  • Strong financial and analytical acumen are required
  • Ability to access, interpret and draw accurate conclusions from sales and customer data
  • Ability to build impactful presentations to explain recommendations and findings of analyses, resources, and studies
  • Experience in leadership and development of direct reports required
  • Ability to accurately forecast and predict business results
  • Ability to work optimally within a fast-paced, sophisticated matrix and changing environment
  • Ability to influence decision-makers up and down two or more levels, with and without direct authority, to ensure a fully aligned customer/company business plan
  • Ability to identify and assess risk and prioritize competing demands.
Benefits
  • Competitive Benefit Package*
  • Paid Company Holidays
  • Paid Vacation
  • Volunteer Time
  • Learning & Development Opportunities
  • Kenvuer Impact Networks
  • *Note: Total Rewards at Kenvue include salary, bonus (if applicable) and benefits.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisforecastingbusiness analyticscustomer insightseCommercenegotiationsales managementcategory managementfinancial acumenmerchandising
Soft Skills
leadershipcollaborationcommunicationinfluencingpresentation skillsstrategic thinkingproblem-solvingadaptabilitytalent managementcustomer focus
Certifications
Bachelor's degree