Kentro

ServiceNow SAM Business Analyst / Scrum Master

Kentro

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

SeniorLead

Tech Stack

ServiceNow

About the role

  • Conduct requirements gathering sessions workflows, user stories, and acceptance criteria related to SAM.
  • Collaborate directly with client stakeholders to refine and prioritize features.
  • Collect end user requirements and document process workflows related to ServiceNow Software Asset Manager.
  • Serve as Scrum Master for the delivery team, facilitating daily stand-ups, sprint planning, backlog grooming, and retrospectives.
  • Help manage delivery cadence and align sprint goals with contract deliverables and resource availability.
  • Track open action items, risks, and decisions across working sessions.
  • Own the SAM story backlog and ensure alignment with technical feasibility and platform best practices.
  • Serve as a key communication link between developers and business/technical stakeholders.
  • Effectively lead and operationalize meetings to deliver consensus on desired outcomes.
  • Collaborate with a diverse group of internal and external stakeholders, with the ability to communicate effectively across all audiences—including navigating complex personalities and fostering productive relationships with stakeholders who may have competing priorities or high expectations.

Requirements

  • - Must be US Citizen or Green Card Holder.
  • - Must be able to obtain and maintain a Public Trust clearance.
  • - Bachelor’s degree in computer science, business, management, information systems, engineering, or related field (8 years of additional relevant experience may be substituted for education for a total of 16+ years of relevant experience).
  • - 8+ years of combined experience as a Business Analyst and Scrum Master with ServiceNow.
  • - Expert in conducting daily standups, sprint planning, backlog grooming, and retrospectives.
  • - Familiarity with asset lifecycle processes, license models, and IT asset governance.
  • - Strong understanding of Agile frameworks and sprint management tools (e.g., Jira, ServiceNow Agile).
  • - Excellent facilitation, documentation, and communication skills.
  • - Experience supporting a federal client.
  • **Preferred:**
  • - Certified ScrumMaster (CSM), PMI-ACP, or equivalent Agile certification.
  • - ServiceNow CSA or SAM certifications.
  • - ServiceNow Micro-Certification - Agile and Test Management Implementation
  • - ServiceNow Micro-Certification - Automated Test Framework
  • - Experience creating process maps and functional documentation using tools like Lucidchart, Miro, or Visio.
  • - Hands-on experience with ServiceNow SAM modules.
Benefits
  • **The Company**
  • We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.
  • We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC).
  • **Industry Recognition**
  • Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.
  • Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award
  • **Benefits**
  • We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.
  • We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
requirements gatheringuser storiesacceptance criteriaServiceNow Software Asset ManagerScrum Mastersprint planningbacklog groomingAgile frameworksprocess mapsfunctional documentation
Soft Skills
communicationfacilitationdocumentationstakeholder managementrelationship buildingconsensus buildingproblem-solvingcollaborationleadershiporganizational skills
Certifications
Certified ScrumMaster (CSM)PMI-ACPServiceNow CSAServiceNow SAM certificationServiceNow Micro-Certification - Agile and Test Management ImplementationServiceNow Micro-Certification - Automated Test Framework