Kentik

Senior Technical Writer

Kentik

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $110,000 - $135,000 per year

Job Level

Senior

About the role

  • Your primary focus will be on maintaining and expanding our Knowledge Base (KB), which explains what you can do with the product and how to use it.
  • You may also be involved in the creation of additional (non-KB) content that supports customers using Kentik.
  • Work with product managers and software engineers to glean information about all aspects of the Kentik platform, including the Kentik portal, Kentik software agents, and Kentik’s RESTful APIs
  • Test product features and write/edit/update articles from an end-user perspective (including UI reference, step-by-step procedures, and background information)
  • Organize information into digestible, informative topics
  • Contribute user-perspective feedback on our platform (e.g. Jira issues) to help Kentik continually improve

Requirements

  • Minimum eight (8) to ten (10) years of experience
  • Extensive experience writing and editing KB documentation for a software-based product
  • An affinity for written language that’s detailed, unambiguous, precise, and concise
  • Experience testing and validating documentation for accuracy, completeness, and usability
  • Strong collaboration and communication skills, including persistence in getting information from a variety of sources
  • Critical thinking skills and the ability to ask great questions
  • Ability to look broadly and deeply at both the product and our KB content, with a discernment to determine what brings value to the reader
  • Strong organizational habits that enable you to move multiple projects forward in parallel
Benefits
  • 100% of premiums are paid by company for health, vision and dental coverage for you and your dependents
  • Additionally, an annual Health Reimbursement Account (HRA) of $3,000 for an individual or $4,500 for a family
  • Paid family & medical leave
  • Open PTO, a quarterly Wellness Day, and a minimum of 10 paid holidays
  • 401(k) retirement account
  • Home office reimbursement
  • Stock options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
KB documentationwritingeditingtestingvalidating documentationRESTful APIscontent creationUI referencestep-by-step proceduresinformation organization
Soft Skills
collaborationcommunicationcritical thinkingpersistenceorganizational skillsattention to detaildiscernmentability to ask questionsability to manage multiple projectsuser-perspective feedback