KENTECH

Senior Operations Manager – Scalability and Delivery

KENTECH

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $75,000 - $95,000 per year

Job Level

Senior

About the role

  • Own and run the weekly operating rhythm for delivery performance, including clear visibility into volume, capacity, deadlines, quality, and risks
  • Drive accountability through action tracking, follow-ups, and continuous process improvement
  • Identify bottlenecks, redesign workflows, and reduce friction across the investigation lifecycle
  • Build and maintain staffing and capacity models tied to volume, throughput, and deadlines
  • Partner with finance to understand unit economics and protect margin as volume increases
  • Improve workflows using tools we already use (Google Workspace, dashboards, case systems)
  • Assess current capacity and forecast throughput against deadlines

Requirements

  • 5+ years leading operations in a service-based, high-volume, or fast-growth environment
  • Direct experience scaling workflows, improving cycle times, and building operating rhythm
  • Track record of improving operational efficiency without proportional headcount increases
  • Experience with capacity planning, forecasting, and performance management
  • Comfort with operational metrics and financial basics (cost awareness, productivity, budgeting)
  • Strong documentation habits (SOPs, process maps, clear communication)
  • Technically savvy and tool-comfortable, including practical use of AI tools in day-to-day work
Benefits
  • 401(k)
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Profit sharing
  • Vision insurance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
capacity planningforecastingperformance managementoperational efficiencyworkflow scalingcycle time improvementaction trackingprocess improvementdocumentation (SOPs, process maps)financial basics (cost awareness, productivity, budgeting)
Soft Skills
accountabilityclear communicationproblem-solvingcollaborationleadershiporganizational skillsattention to detailadaptabilitycritical thinkingprocess-oriented mindset