Virtual Branch Service Representative – Call Center
KEMBA Financial Credit Union
full-time
Posted on:
Location Type: Office
Location: Columbus • Ohio • United States
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Salary
💰 $21 - $23 per hour
About the role
- Provide sales and service support for Member-based business
- Professionally service Member activity associated with loan and deposit services
- Provide accurate information for all products and services, as well as the status of all Member accounts
- Open new membership and deposit accounts
- Assume primary ownership over all Member issues by accurately documenting, researching, and resolving or escalating Member issues associated with any product or service
- Cross-sell alternative or additional services where they best fit the Members needs
- Provide basic financial services advice to Members that promotes their financial well-being
- Provide a superior level of support for all MSRs and lending staff
- Assist in the development of competitive and/or Member information that will support sales initiatives
- Act as liaison for MSRs and lending staff as needed to ensure timely and quality Member service
- Assist other MSRs and lending staff based on work requirements
- Meet or exceed all service and productivity goals established for this position
- Maintain an up to date status of all sales support and processing activity with routine reporting to management
- Perform all duties in a manner that is 100% compliant with KEMBA policy and procedures
- Develops an understanding of Credit Union history, philosophy, organization, policies, and operational procedures
- On a self-directed basis, continue to improve individual level of competency through training and certification on established educational programs
- Must be able to relate to other people beyond giving and receiving instructions: Can get along with coworkers or peers without exhibiting behavioral extremes
- Perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others
- Respond appropriately to criticism from a supervisor
- Performs other duties as required by management
Requirements
- High school diploma or equivalent education and experience
- Prior experience in a customer service role
- Strong organizational skills and attention to detail
- Must value a high degree of accuracy and speed
- Professional demeanor and ability to be On Stage for extended periods maintaining a positive attitude
- Effective verbal and written communication skills
- Must be able to easily adapt to quick changes in pace or workload
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer serviceorganizational skillsattention to detailprofessional demeanoreffective verbal communicationeffective written communicationadaptabilitynegotiatingsupervisingpersuading
Certifications
high school diplomacustomer service certification