Kelley Create

IT Support

• Provide helpdesk support for client end users
• Onsite or remote diagnosis and repair
• Performing planned system maintenance on client networks
• Troubleshooting support requests and systems analysis
• Hardware support including workstations, printers, servers, firewalls, switches, and phones
• Support requests involving active directory management, line of business applications, routing/switching, server and network hardware
• Communicate with customers regarding incident progress
• Improve customer service and satisfaction

Help Desk Technician