Service Technician

Kelley Create

Service Technician responsible for repairs and maintenance of office equipment while focusing on customer satisfaction. Join Kelley Create—a dynamic company devoted to innovation and growth.

Posted 7/16/2026full-time🇺🇸 United StatesMid-LevelSenior💰 $20 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in equipment repair and maintenance, with a focus on minimizing downtime and enhancing service quality. Proficient in client communication and proactive problem-solving to ensure effective service delivery.

Highest-signal resume keywords

Multi-Function Printing Technologies ExperienceCustomer-Facing Role ExperienceMechanical Systems Repair SkillsPrint Drivers/Connectivity UnderstandingPreventative Maintenance Execution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Equipment RepairPreventative MaintenanceMechanical Systems UnderstandingPrint Driver ConfigurationService Ticket Management

Soft Skills

Client Relationship ManagementTime ManagementCommunication SkillsFlexibilityTeam Support

Tools & Technologies

Remote TechParts Inventory Management

Certifications & Qualifications

Valid Driver's LicenseProof of Car Insurance

Industry Keywords

Service Level TargetsTechnical ResourceTriage EffortsParts Ordering ProcessBackground Check Compliance

About the role

Key responsibilities & impact

Perform thorough repairs on equipment, focusing on reducing repeat service calls, minimizing downtime for end-users, and executing service at the lowest possible cost.
Meet or exceed service level targets for service ticket acknowledgment and issue resolution.
Maintain effective client relationships and communication to foster a positive service attitude and to provide the highest quality service to all assigned areas.
Accurately and promptly track and update service calls in Remote Tech, ensuring information is clear, thorough, accurate, and professional.
Act as a technical and training resource for other Kelley Create Service team members on triage efforts, device technology, and some networking issues.
Create and execute a proactive Preventative Maintenance (PM) schedule; conduct PM on devices as required by repeat issues or problematic devices.
Organize daily duties, prioritize critical issues, and effectively manage time to address tasks time-sensitively.
Maintain an organized, adequate parts inventory for the equipment fleet in assigned area(s); work with the Parts Manager to ensure appropriate stock to quickly address repairs without accumulating excess or obsolete part inventory.
Understand and adhere to established parts ordering, returns, and inventory reporting processes.
Provide end-user training on devices or functionality as required.
Remain flexible in role and willing to provide support to other Kelley Create Service Team members.

Requirements

What you’ll need

Experience preferred in multi-function printing technologies.
Experience in a customer-facing role.
Must be comfortable working independently.
Must have a natural aptitude or skill for understanding, working with, and fixing mechanical systems and machines.
Must have a basic understanding of print drivers/connectivity.
Must be able to lift 45 lbs.
Personal Vehicle.
Valid Driver's License.
Proof of Car Insurance.
Ability to pass a background check.

Benefits

Comp & perks

Medical Insurance
Dental/Vision Insurance
Life Insurance
Flexible Spending
Supplemental insurance
401K with company match
Profit Sharing upon goal attainment
Paid Vacation
Paid Holidays
Ongoing training opportunities