Keeper Security, Inc.

Senior Manager, Channel & MSP Operations

Keeper Security, Inc.

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

About the role

  • Own the end-to-end operating system for our MSP/Channel motion, including partner onboarding, activation, deal workflows, and ongoing partner experience
  • Design and run scalable partner processes: deal registration, lead routing, partner-assisted opportunities, renewals/expansions influence tracking, and partner tiering/benefits administration.
  • Establish and manage KPIs, SLAs, and operating rhythms (weekly pipeline hygiene, monthly performance reviews, QBR support) aligned to partner revenue outcomes.
  • Build and maintain the partner data model and reporting in Salesforce to ensure accurate attribution, pipeline visibility, forecasting inputs, and data integrity.
  • Create and continuously improve SOPs and playbooks for internal teams (Channel/MSP, Deal Desk, RevOps) and partner-facing process documentation.
  • Lead partner request intake and triage—implement a tiered support model, prioritize work, and route issues to the right teams with clear owners and timelines.
  • Manage partner portal/PRM operations (access governance, content governance, training/certification pathways, and engagement analytics) to increase partner self-serve and reduce friction.
  • Identify workflow bottlenecks and drive automation/scale improvements in partnership with RevOps Systems (e.g., approvals, integrations, templates, lifecycle triggers).
  • Partner closely with Channel Sales leadership, Marketing, Enablement, Product, and Legal to operationalize strategic initiatives and ensure partners are enabled with the right programs and tools.
  • Build, coach, and develop a high-performing Partner Operations team as the business scales globally

Requirements

  • 5+ years in Channel/Partner Operations, Revenue Operations, Sales Operations, or equivalent roles supporting a partner-led GTM motion (VARs/MSPs/MSSPs/distributors).
  • 2+ years owning cross-functional operational programs end-to-end (process, systems, metrics, change management), ideally in a scaling SaaS company.
  • Proven ability to build and scale partner operational "infrastructure": onboarding/activation workflows, deal registration, SLAs, intake/triage, playbooks/SOPs, and governance.
  • Strong Salesforce expertise in partner workflows (partner account/contact structures, deal reg processes, pipeline hygiene, attribution fields, reporting). Able to write clear requirements for admins/engineering and QA outcomes.
  • Analytics fluency: can define KPIs, build dashboards, and diagnose funnel leaks (activation, sourced pipeline, conversion, cycle time, SLA adherence). Advanced Excel/Google Sheets required.
  • Experience with PRM/partner portals and partner enablement systems (e.g., Salesforce PRM or similar); able to drive adoption and measure engagement.
  • Strong stakeholder management: can align Channel Sales, Marketing, Enablement, Product, Legal/Finance around shared goals, clear roles, and operating cadence.
  • Excellent written communication: can produce crisp SOPs, partner-facing process documentation, and internal enablement guides people actually follow.
  • High ownership and bias to action: comfortable in ambiguity, prioritizes ruthlessly, ships v1 quickly, iterates with data.
  • People leadership experience (hiring, coaching, performance management) or clear readiness to step into a team-lead role as the function scales.
  • Comfort working globally across time zones and cultures; strong collaboration in a remote-first environment.
  • Willingness to travel ~10% for partner/customer meetings and internal planning.
Benefits
  • Medical, Dental & Vision (Inclusive of domestic partnerships)
  • Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
  • Voluntary Short/Long Term Disability Insurance
  • 401k (Roth/Traditional)
  • A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
  • Above market annual bonuses
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
partner onboardingdeal workflowsKPI managementSLA managementSalesforceanalytics fluencyExcelGoogle SheetsPRM systemsprocess documentation
Soft Skills
stakeholder managementwritten communicationownershipbias to actionpeople leadershipcollaborationprioritizationadaptabilitycoachingperformance management