Keeper Security, Inc.

Account Manager, SLED

Keeper Security, Inc.

full-time

Posted on:

Location Type: Remote

Location: Remote • Illinois • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Job Level

Mid-LevelSenior

Tech Stack

Cyber SecuritySFDC

About the role

  • Thrive in a supportive but independent workplace with the opportunity to grow as our organization grows
  • Carry a revenue quota to meet or exceed sales targets within assigned accounts
  • Provide strong interactions with customers at the Senior Management level with support on forming relationships with C level contacts
  • Work with clients to negotiate contract renewals, cross-sells and upsells
  • Work with clients to establish business and technical goals & potential via technical and Quarterly Business Reviews
  • Maintain a structured cadence with named customer accounts, build relationships, present Keeper solutions, troubleshoot challenges, manage issues with the broader Keeper team and close deals
  • Advise customers on best practices for securing and protecting their business against password related breaches
  • Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle
  • Consistently demonstrate knowledge of Account Management best practices, stay up to date on trends in the industry, and operate as an Account Manager and Cyber Security advisor to your customers
  • Understand and navigate account procurement practices to negotiate licensing contracts
  • Resolve customer issues, alone and through collaboration with other Keeper Security teams; approach all situations with curiosity and creativity. Resolving customer issues can involve troubleshooting and require deep technical knowledge of our solutions and the Password management space
  • Build strong customer relationships by maintaining high levels of engagement, adoption, and communication; conduct quarterly business reviews to ensure our clients are up to speed on their areas of vulnerability, new product features etc.
  • Become a Keeper Security product expert for your customers; occasionally assist on Sales or Marketing calls/webinars as an Account Manager & Keeper expert
  • Drive customer advocacy in the form of references, referrals, and case studies
  • Perform data-driven reviews and analysis on customer portfolio to prioritize opportunity and risk; reliably renew and expand customer contracts, meet and exceed personal and team quotas
  • Participate in the evolution of Keeper Security’s own Account Management programs and processes; insist on excellence in our own AM initiatives
  • Contribute towards the development of a strong team environment by upholding high work standards
  • Jump at opportunities to go the extra mile to ensure our customers are supported and successful!

Requirements

  • 3+ years of experience in full cycle SaaS sales or Account Management (with a focus on upselling and expansion)
  • 2+ years of SLED or government sales experience within software or tech sales
  • Strong technical knowledge as it pertains to software integrations (SSO, Directory etc), implementation, onboarding & support
  • Motivated by solving problems for customers; demonstrated ability to anticipate challenges before they arise
  • Experience working with and selling to Enterprise organizations, C-level Executives, IT and Cyber Security Executives
  • Unrivaled sense of autonomy, ownership, and dedication to helping customers realize their intended value
  • Energetic and self-motivated; a team player who is also a proactive and creative problem solver
  • Aptitude for learning software; strong with business applications
  • Ability to manage multiple priorities while maintaining strict attention to details. Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations
  • Working knowledge of Salesforce.com
  • Undergraduate degree preferred (BA/BS)
  • Experience working in IAM industry is a plus
Benefits
  • Medical, Dental & Vision (Inclusive of domestic partnerships)
  • Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
  • Voluntary Short/Long Term Disability Insurance
  • 401k (Roth/Traditional)
  • A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SaaS salesAccount Managementsoftware integrationsSSODirectoryimplementationonboardingsupportdata analysiscontract negotiation
Soft skills
problem solvingcustomer advocacycommunicationinterpersonal skillsautonomyownershipdedicationcreativityattention to detailteam player