Application Analyst – Data
PLOS
Cyber SecurityTableau
Snapshot Analyst, Engineer
Keeper Security, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Monitor, support, and enhance the functionality of Keeper’s browser extension and Snapshot feature ensuring seamless login autofill, web compatibility, and continuous quality improvement across web environments.
- Collaborate with engineering, support, and product teams to identify, triage, and resolve browser-related issues, while also helping to improve the Fixinator codebase.
Requirements
- Monitor, support, and enhance the performance of Keeper’s browser extension and Snapshot feature.
- Identify, triage, and drive fixes for login autofill and web compatibility issues.
- Communicate directly with customers to confirm issue resolution and provide updates after fixes are deployed.
- Troubleshoot and validate browser extension fixes or other browser-related issues reported by customers.
- Collaborate with engineers to reproduce, document, and validate bugs related to browser compatibility and autofill behavior.
- Proactively identify websites with autofill issues and coordinate remediation efforts.
- Maintain and prioritize a backlog of known compatibility issues, ensuring continuous improvement.
- Propose ideas and UX enhancements to improve the Snapshot Tool’s workflow.
- Act as a liaison between Support, Product, and Engineering teams to ensure timely alignment and execution.
- Conduct competitive research, including screen recordings and documentation of findings.
- Generate reports summarizing insights and trends from competitive analysis.
- Contribute to training and data entry efforts to strengthen Keeper’s Snapshot and product analysis tools.
- Help scale the Snapshot program by onboarding and mentoring future team members.
- Support improvements to the Fixinator codebase and related automation tools.
Benefits
- Medical, Dental & Vision (inclusive of domestic partnerships)
- Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
- Voluntary Short/Long Term Disability Insurance
- 401K (Roth/Traditional)
- A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
- Above market annual bonuses
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
browser extension developmentbug triageissue resolutionautofill functionalityweb compatibility testingcompetitive analysisdata entryUX enhancementautomation toolscodebase improvement
Soft skills
communicationcollaborationproblem-solvingcustomer supportmentoringprioritizationdocumentationproactive identificationreport generationliaison
