Keen

Customer Service Agent, Korean & English Speaking

Keen

full-time

Posted on:

Location Type: Remote

Location: Philippines

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Tech Stack

ServiceNow

About the role

  • - Support end-user customers via email, chat, phone, and service management platforms in multiple languages
  • - Resolve transaction issues, troubleshoot technical problems, and process online/offline refunds
  • - Follow standard operating procedures and utilize knowledge base articles to resolve requests efficiently
  • - Meet and exceed service level agreements with timely, accurate responses
  • - Escalate complex issues to management when necessary
  • - Maintain detailed case records and contribute to improving knowledge base documentation
  • - Analyze customer issues to identify patterns and recommend solutions
  • - Develop a deep understanding of products, services, and customer requirements

Requirements

  • - 2+ years of customer-facing support experience (customer support, success, help desk, or technical support)
  • - **CEFR Level: C1 or higher in English is required**
  • - **Fluent in Korean (both verbal and written)**
  • - **CEFR Level: B2 or higher in Korean**
  • - Able to communicate clearly, professionally, and empathetically with customers in multiple languages
  • - Experience with service management tools like Zendesk, Jira Service Management, or ServiceNow
  • - Familiarity with websites, web applications, and mobile apps; API knowledge is a plus
  • - Excellent problem-solving, critical thinking, and analytical skills
  • - Ability to work independently under pressure while maintaining professionalism
  • - Organized, detail-oriented, and capable of managing multiple priorities
  • - A home office, stable home internet connection 600mbps+ and a quiet place to work from (proof of internet is required)
  • - A true team player who collaborates well and contributes proactively
Benefits
  • **What’s In It for You**
  • - Fully remote work with a home internet stipend
  • - Real career growth opportunities — this isn’t a repetitive, dead-end support role
  • - Access to training, mentorship, and professional development
  • - Competitive compensation
  • - Medical allowance
  • - Join a supportive, resourceful, and global team that values action, clarity, and empathy
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supporttechnical supportproblem-solvingcritical thinkinganalytical skillsAPI knowledgeservice management
Soft Skills
communicationempathyorganizationdetail-orientedability to work under pressureteam player
Certifications
CEFR Level C1 in EnglishCEFR Level B2 in Korean