Keen

Customer Service Agent – French, Italian, Spanish Speaking

Keen

full-time

Posted on:

Location Type: Remote

Location: Spain

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Tech Stack

ServiceNow

About the role

  • Support end-user customers via email, chat, phone, and service management platforms in multiple languages
  • Resolve transaction issues, troubleshoot technical problems, and process online/offline refunds
  • Follow standard operating procedures and utilize knowledge base articles to resolve requests efficiently
  • Meet and exceed service level agreements with timely, accurate responses
  • Escalate complex issues to management when necessary
  • Maintain detailed case records and contribute to improving knowledge base documentation
  • Analyze customer issues to identify patterns and recommend solutions
  • Develop a deep understanding of products, services, and customer requirements

Requirements

  • 2+ years of customer-facing support experience (customer support, success, help desk, or technical support)
  • CEFR Level: C1 or higher in English is required
  • Fluent in 2 of 3 of the following (both verbal and written)
  • CEFR Level: B2 or higher in French
  • CEFR Level: B2 or higher in Italian
  • CEFR Level: B2 or higher in Spanish
  • Able to communicate clearly, professionally, and empathetically with customers in multiple languages
  • Experience with service management tools like Zendesk, Jira Service Management, or ServiceNow
  • Familiarity with websites, web applications, and mobile apps; API knowledge is a plus
  • Excellent problem-solving, critical thinking, and analytical skills
  • Ability to work independently under pressure while maintaining professionalism
  • Organized, detail-oriented, and capable of managing multiple priorities
  • A home office, stable home internet connection 250mbps+ and a quiet place to work from
  • A true team player who collaborates well and contributes proactively
Benefits
  • Fully remote work with a home internet stipend
  • Real career growth opportunities — this isn’t a repetitive, dead-end support role
  • Access to training, mentorship, and professional development
  • Birthday leave + professional development budget
  • We’re constantly evolving our benefits based on team feedback
  • Competitive full time compensation
  • Collaborative office space and culture
  • Medical allowance
  • Exposure to a fast-growing global client in the food tech space
  • Many opportunities to grow within customer experience, operations, or technical support (TL, QA, and more!)
  • Birthday leave + professional development budget
  • Join a supportive, resourceful, and global team that values action, clarity, and empathy
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supporttechnical supportproblem-solvingcritical thinkinganalytical skillsAPI knowledge
Soft Skills
communicationempathyorganizationdetail-orientedability to work under pressureteam player