Director – Strategic Accounts
KBS - Kellermeyer Bergensons Services, LLC
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $120,000 - $150,000 per year
Job Level
About the role
- Manages and leads group of Strategic Account Managers in customer engagement and retention for assigned group of customer accounts
- Works with team members to ensure strategic plans and other processes are followed for their assigned accounts
- Drives the attainment of the group’s financial performances
- Manages and supports SAMs with customer escalations and new opportunities
- Ensures proper engagement with customers and ongoing partnering with internal departments and functions to provide ongoing customer support and overall customer satisfaction
- Drive the Quarterly Business Review (QBR) process with team
- Proactively assess, clarify, and validate customer needs and related performance data on an ongoing basis, and communicate trends, opportunities and progress
- Coordinate senior management involvement with customer as appropriate
- Support the operations team as well as the customer support team in finding new vendors in areas or markets that struggle with vendor coverage
Requirements
- Must have 5+ years of experience in the Facilities and Janitorial services industry
- Strategic account management experience in a business to business environment
- 2 years’ experience successful leading, coaching, and managing team performance
- Bachelor's degree or equivalent business experience required
Benefits
- Health insurance
- 401k plan with a match or Non-qualified Deferred Compensation Plan
- Paid Time Off
- Paid Holidays
- Sick Time
- Life Insurance
- Short Term Disability - Employer paid
- Long Term Disability
- Supplemental Health Insurance (E.G., Accident)
- Pet Insurance
- Perkspot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
strategic account managementcustomer engagementfinancial performance managementcustomer escalation managementQuarterly Business Review (QBR)performance data analysisvendor management
Soft Skills
leadershipcoachingteam managementcustomer satisfactioncommunication