KBR, Inc.

Senior IT Customer Support Technician

KBR, Inc.

full-time

Posted on:

Location Type: Office

Location: Charleston • South Carolina • United States

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Job Level

Senior

About the role

  • Provides support to 500+ personnel using computer workstations, printers, and peripheral devices.
  • Maintains local user accounts with the Army network and KBR applications.
  • Tests and validates applications, programs, and operational processes.
  • Performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages.
  • Provides coordination between users and components of a local area network enterprise and participates in the evaluation of system configuration and software.
  • Develops operational instructions and procedures for workstation users.
  • Identifies and resolves CPU error conditions beyond documented procedures, ensuring minimal disruption to operations.
  • Evaluates system performance data to identify inefficiencies and implement remediation strategies.
  • Facilitates support for local users with SharePoint and a variety of business applications.
  • Assists with supply functions such as warranty and lifecycle dates, hardware tracking, and inventory audits.

Requirements

  • Must be a U.S. Citizen.
  • Must be able to obtain and maintain a DoD Common Access Card (CAC)
  • Must possess a valid State Driver’s License.
  • Associate’s degree OR four years of related Experience
  • Effective communication and teamwork skills.
  • Advanced proficiency in Microsoft Office products and Windows operating systems.
  • Strong organizational and multitasking abilities.
  • Professional behavior and appearance.
Benefits
  • 401K plan with company match
  • medical
  • dental
  • vision
  • life insurance
  • AD&D
  • flexible spending account
  • disability
  • paid time off
  • flexible work schedule
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supportoperational supportapplication testingsystem performance evaluationerror resolutionuser account managementworkstation instructions developmenthardware trackinginventory auditsmultitasking
Soft Skills
effective communicationteamworkorganizational abilitiesprofessional behaviorappearance
Certifications
DoD Common Access Card (CAC)valid State Driver’s License