KAYAK

Solutions Engineer – Pre-Sales, Product Customer Operations

KAYAK

full-time

Posted on:

Location Type: Hybrid

Location: CambridgeMassachusettsUnited States

Visit company website

Explore more

AI Apply
Apply

Salary

💰 $110,000 - $140,000 per year

About the role

  • Be a product expert on K4B, including features, integrations, limitations, and roadmap direction
  • Lead technical and product discovery with upcoming and prospective customers to understand corporate travel needs, workflows, and constraints
  • Deliver tailored demos to prospective and upcoming customers, showing how K4B’s capabilities meet policy controls, restrictions, traveler experience, and integration needs
  • Design solution recommendations that align customer requirements with K4B product capabilities
  • Translate customer needs into clear product and technical requirements for internal teams
  • Collaborate with Product Managers to validate use cases, identify gaps, and structure roadmap priorities
  • Partner with Engineering to assess feasibility, development effort, technical tradeoffs, and implementation approaches
  • Support pilots and technical evaluations post sale prior to customer onboarding
  • Own the scope handoff to Implementation team, documenting solution context, requirements, and success criteria
  • Participate in internal handoff meetings to align on scope, timelines, and risks prior to customer onboarding
  • Help define implementation paths, onboarding plans, and success criteria prior to deal close
  • Represent customer needs in internal discussions
  • Contribute to improving demo environments, documentation, and pre-sales tooling

Requirements

  • 3+ years of experience as a Solutions Engineer, Sales Engineer, or similar role supporting B2B or SaaS products
  • Experience in corporate travel, expense management, or travel management platforms
  • A track record of quickly learning products and confidently representing them to customers
  • Strong experience demoing products to business, technical, and executive stakeholders
  • Ability to conduct consultative discovery and map business needs to product solutions
  • Solid understanding of web technologies (APIs, integrations, authentication, data flows)
  • Comfort discussing system behavior and architecture at a high level
  • Experience working cross-functionally with Product, Sales and Engineering teams
  • Experience supporting enterprise customers or complex sales cycles
  • Clear communication, presentation, and storytelling skills
  • A collaborative, problem-solving and analytical mindset
  • Familiarity with policy enforcement, reporting, or enterprise workflows
  • Experience with integrations into HR, SSO, or expense systems
  • Ability to read or write code (Java, JavaScript, SQL, etc.)
Benefits
  • Work from (almost) anywhere for up to 20 days per year
  • Flexible hours and ability to work from home 1 or 2 days per week
  • Generous retirement plans
  • Awesome health, dental and vision insurance plans with flexible spending accounts
  • Focus on mental health and well-being:
  • Company-paid therapy sessions through SpringHealth
  • Company-paid subscription to HeadSpace
  • Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
  • No meeting Fridays
  • Universal paid parental leave
  • Generous paid vacation + time off for your birthday
  • Paid volunteer time
  • Focus on your career growth:
  • Development Dollars
  • Leadership development
  • Access to thousands of on-demand e-learnings
  • Travel Discounts
  • Employee Resource Groups
  • Competitive retirement and health plans
  • Free lunch 2 days per week
  • Fun quarterly events such as boat trips, arcades, ski trips, Thursday happy hours, and more
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
APIsintegrationsauthenticationdata flowsJavaJavaScriptSQLcorporate travelexpense managementtravel management platforms
Soft Skills
clear communicationpresentation skillsstorytelling skillscollaborative mindsetproblem-solvinganalytical mindsetconsultative discoverymapping business needscustomer representationcross-functional collaboration