Katzen Eye Group

Call Center Representative

• Handle in-bound and out-bound calls
• Scheduling / Confirming / Canceling / Rescheduling appointments in a positive, compassionate, empathetic and professional manner
• Listen to patient’s needs and schedule appointments appropriately using our NextGen scheduling software
• Collect accurate patient information, verify Demographics, Vision and Medical insurance plans
• Triage calls in an efficient and effective manner
• Redirect calls local offices for directions confirmations and other needs
• Confirm referrals / Authorization / Providers status / Office locations / CPT codes / Confirm pharmacies / RX status
• Other administrative duties as assigned

Bilingual Medical Call Center Representative

• Answering incoming phone calls without delay
• Must be able to read/decipher EOB's
• Ensuring patient information is accurate, including billing information
• Researching authorization benefits with insurance companies or online websites
• Identifying all patient accounts accurately based on PPO, HMO, or other managed care organization coverage
• Accurately and timely completes data entry, including but not limited to authorizations and benefits
• Informing patients of medical office procedures and policies
• Validating and processing refund requests from patient calls

Bilingual Medical Call Center Representative

Accounts Receivable Call Center Representative

Call Center Representative