Katzen Eye Group

Call Center Representative

• Answering incoming phone calls without delay
• Must be able to read/decipher EOB's
• Ensuring patient information is accurate, including billing information
• Researching authorization benefits with insurance companies or online websites
• Identifying all patient accounts accurately based on PPO, HMO, or other managed care organization coverage
• Accurately and timely completes data entry, including but not limited to authorizations and benefits
• Informing patients of medical office procedures and policies
• Validating and processing refund requests from patient calls