Call Center
Gainwell Technologies
Call Center Representative
Katzen Eye Group
full-time
Posted on:
Location Type: Remote
Location: Remote • Illinois • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Answering incoming phone calls without delay
- Must be able to read/decipher EOB's
- Ensuring patient information is accurate, including billing information
- Researching authorization benefits with insurance companies or online websites
- Identifying all patient accounts accurately based on PPO, HMO, or other managed care organization coverage
- Accurately and timely completes data entry, including but not limited to authorizations and benefits
- Informing patients of medical office procedures and policies
- Validating and processing refund requests from patient calls
Requirements
- Minimum of a HS diploma or GED with some college preferred
- At least one year of ophthalmology billing experience is required
- Strong communication and interpersonal skills
- Experience with EHR and EPM, NextGen is strongly preferred
- Knowledge of insurances and/or healthcare experience is strongly preferred
- Basic computer knowledge of Microsoft Office
- Excellent customer service, communication skills, telephone and people skills, as well as grammar
- Well-organized with attention to detail and the ability to multi-task
- Personable and empathetic with patient needs and concerns
- Prior customer service/call center experience is preferred
Benefits
- comprehensive medical, dental and optical coverage
- 401K and short and long term disability
- Company paid life insurance
- Paid holidays and generous paid time off
- Paid parking where applicable
- Team oriented working environment where you are heard and respected
- Clear career ladder opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ophthalmology billingdata entryinsurance verificationauthorization researchbilling information accuracy
Soft skills
communication skillsinterpersonal skillscustomer serviceattention to detailmulti-taskingempathyorganization
Certifications
HS diplomaGED
