Katana

Operations Manager

Katana

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Managing all daily operations across the company
  • Coordinating internal teams (support, creative, logistics, media buyers…)
  • Ensuring smooth execution of orders, customer support, workflows, and timelines
  • Implementing processes, SOPs, and operational improvements
  • Monitoring KPIs and maintaining operational dashboards
  • Managing communication with suppliers, partners, and external services
  • Supporting product launches and peak seasons (Black Friday, new brands…)
  • Troubleshooting operational issues and unblocking bottlenecks
  • Overseeing or coordinating website updates and changes when needed
  • Preparing the operational infrastructure for scale: new brands, more volume, more complexity
  • Working closely with the founder on strategic and execution-related decisions

Requirements

  • Has real experience in e-commerce operations
  • Is extremely organized, reliable, and execution-focused
  • Has strong problem-solving skills and can stay calm under pressure
  • Have experience in team management and recruitment
  • Can build structure inside an environment that moves fast
  • Has experience with online tools (Shopify, Notion, Slack, support tools…)
  • Speaks fluent English
  • Is available full-time and long-term
Benefits
  • Good compensation
  • Full remote flexibility (international applicants welcome)
  • A long-term role with high responsibility and autonomy
  • Potential career evolution (Ops → Head of Ops → COO)
  • Work with a team and founder with an ambitious and dynamic vision and execution.
  • Being part of a fast-scaling international brand, a chance to build the operational foundation of a future 10-figure group
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
e-commerce operationsteam managementrecruitmentproblem-solvingoperational improvementsmonitoring KPIsprocess implementationworkflow managementcustomer supportwebsite updates
Soft Skills
organizationreliabilityexecution-focusedcalm under pressurecommunicationstrategic decision-makingadaptabilityteam coordinationtroubleshootingstructure building