Katana

Operations

• Managing all daily operations across the company
• Coordinating internal teams (support, creative, logistics, media buyers…)
• Ensuring smooth execution of orders, customer support, workflows, and timelines
• Implementing processes, SOPs, and operational improvements
• Monitoring KPIs and maintaining operational dashboards
• Managing communication with suppliers, partners, and external services
• Supporting product launches and peak seasons (Black Friday, new brands…)
• Troubleshooting operational issues and unblocking bottlenecks
• Overseeing or coordinating website updates and changes when needed
• Preparing the operational infrastructure for scale: new brands, more volume, more complexity
• Working closely with the founder on strategic and execution-related decisions

Katana

Operations Manager

Operations Manager