Operations Manager

Katana

Operations Manager overseeing daily operations at katana-us.com. Coordinating teams and implementing processes for a fast-scaling international brand.

Posted 4/25/2026full-timeRemote • 🇵🇰 PakistanMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Managing all daily operations across the company
Coordinating internal teams (support, creative, logistics, media buyers…)
Ensuring smooth execution of orders, customer support, workflows, and timelines
Implementing processes, SOPs, and operational improvements
Monitoring KPIs and maintaining operational dashboards
Managing communication with suppliers, partners, and external services
Supporting product launches and peak seasons (Black Friday, new brands…)
Troubleshooting operational issues and unblocking bottlenecks
Overseeing or coordinating website updates and changes when needed
Preparing the operational infrastructure for scale: new brands, more volume, more complexity
Working closely with the founder on strategic and execution-related decisions

Requirements

What you’ll need

Has real experience in e-commerce operations
Is extremely organized, reliable, and execution-focused
Has strong problem-solving skills and can stay calm under pressure
Have experience in team management and recruitment
Can build structure inside an environment that moves fast
Has experience with online tools (Shopify, Notion, Slack, support tools…)
Speaks fluent English
Is available full-time and long-term

Benefits

Comp & perks

Good compensation
Full remote flexibility (international applicants welcome)
A long-term role with high responsibility and autonomy
Potential career evolution (Ops → Head of Ops → COO)
Work with a team and founder with an ambitious and dynamic vision and execution
Being part of a fast-scaling international brand, a chance to build the operational foundation of a future 10-figure group

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

e-commerce operationsteam managementrecruitmentproblem-solvingoperational improvementsmonitoring KPIstroubleshootingprocess implementationworkflow managementcustomer support

Soft Skills

organizedreliableexecution-focusedcalm under pressurecommunicationstrategic decision-makingadaptabilitycollaborationtime managementattention to detail