Kaseya

Director, Operations Program Management – New Product Introduction, Launch Operations

Kaseya

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Lead

Tech Stack

Go

About the role

  • Own Kaseya’s enterprise-wide NPI framework, processes, and tollgates for new product and major feature launches.
  • Define launch tiers and corresponding requirements (e.g., beta, GA, phased rollout, regional vs global).
  • Partner with Product Management on business cases, launch objectives, and success metrics (e.g., adoption, usage, revenue, NPS).
  • Build and manage integrated launch plans that span Product, Engineering, Marketing, Sales, Partners, Customer Success, Support, Finance, Legal, and Ops.
  • Lead cross-functional “launch squads,” ensuring clear owners, timelines, and accountability for all deliverables.
  • Identify and manage dependencies and risks; escalate and drive decisions to keep launches on track.
  • Ensure early customer validation (preview, beta, pilots) and that learnings are incorporated into the launch plan.
  • Partner with Go-to-Market leaders to define positioning, pricing & packaging, routes to market, and commercial targets for new products.
  • Drive field readiness: Ensure Sales, Account Management, and Partner teams have the training, tools, messaging, and collateral they need.
  • Coordinate launch playbooks, sales plays, demos, and talk tracks.
  • Ensure Support and Customer Success are launch-ready (runbooks, SLAs, knowledge base content, success plans, etc.).
  • Work with Engineering and Product to confirm readiness criteria (performance, scalability, reliability, security) are met before launch.
  • Partner with Security, Legal, and Compliance to ensure all requirements (data privacy, regulatory, contractual) are addressed prior to launch.
  • Coordinate with internal operations (billing, provisioning, quote-to-cash, reporting) to ensure frictionless customer experience from day one.
  • Lead post-launch reviews (30/60/90 days) to assess performance against objectives and drive corrective actions.
  • Define and track a standard set of NPI KPIs (e.g., time-to-market, launch readiness scores, adoption, churn for new products, field satisfaction).
  • Continuously refine Kaseya’s NPI processes, tools, templates, and governance based on data and feedback.
  • Lead a small team of NPI program managers.
  • Influence and align senior stakeholders across Product, Engineering, and Go-to-Market on launch priorities and trade-offs.
  • Foster a culture of transparency, accountability, and collaboration around launches.
  • Act as the single point of contact and “voice of the launch” for executive updates and status.

Requirements

  • 10+ years of experience in B2B technology (ideally SaaS), with significant time in Product Management, Program Management, Product Operations, or Go-to-Market roles.
  • 5+ years leading complex cross-functional launches or NPI programs across multiple teams and geographies.
  • Proven track record of delivering successful product launches from concept through post-launch optimization.
  • Strong program and project management skills, including managing multiple launches concurrently.
  • Demonstrated ability to lead through influence, work effectively with senior executives, and drive decisions in ambiguous environments.
  • Excellent communication skills; able to translate between technical, commercial, and operational stakeholders.
  • Experience implementing or improving structured NPI / launch frameworks (gates, readiness scorecards, etc.).
Benefits
  • 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
NPI frameworkproduct managementprogram managementproject managementlaunch planningKPI trackingdata privacyregulatory compliancerisk managementcustomer validation
Soft Skills
leadershipinfluencecommunicationcollaborationaccountabilitytransparencyproblem-solvingstakeholder managementadaptabilityteam management