Kaseware

Technical Support Engineer

Kaseware

full-time

Posted on:

Location Type: Hybrid

Location: Denver • Colorado • United States

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Salary

💰 $75,000 - $90,000 per year

About the role

  • Take ownership of customer issues reported and see problems through to resolution
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Provide prompt and accurate feedback to customers
  • Ensure proper recording and closure of all issues
  • Prepare accurate and timely reports
  • Document knowledge in the form of knowledge base tech notes and articles
  • Follow SLAs for issues with respect to the severity
  • Provide support to clients outside standard business hours as required, as part of a shift schedule

Requirements

  • 4-6 years of proven experience in a heavy customer focus position involving and technical knowledge of a companies' products and services
  • Bachelor’s Degree in Technology, Computer Science, or a related field
Benefits
  • Competitive salary and bonus program in an entrepreneurial environment
  • Excellent health, dental, and vision insurance with generous company contribution
  • Flex Spending Accounts
  • Unlimited paid vacation
  • 12 paid company holidays
  • Paid Sick Time
  • Paid Parental Leave
  • 401k with company matching
  • EcoPass provided for Colorado-based employees
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingdiagnosingtechnical knowledgereport preparationknowledge base documentation
Soft Skills
customer focusproblem-solvingcommunicationownershipfeedback provision
Certifications
Bachelor’s Degree in TechnologyBachelor’s Degree in Computer Science