Kaseware

Product Manager

• Develops and implements the product strategy in alignment with the overall business goals and market needs
• Clearly communicates product vision, strategy, and progress to both technical and non-technical stakeholders
• Collaborates with cross-functional teams, including development, design, and testing to bring new features and products to market
• Effectively manages product timelines, budgets, and resources to meet project milestones
• Collects and prioritizes product requirements based on customer feedback, market analysis, and internal stakeholders
• Creates and communicates product roadmaps that align with business objectives and customer needs
• Works closely with internal and external stakeholders to gather feedback, address concerns, and ensure customer satisfaction
• Identifies potential risks and develops mitigation strategies to ensure the successful delivery of products
• Writes high-level requirements

Account Manager

• Manage a defined portfolio of State and Local accounts across the Western region, ensuring renewals, satisfaction, and sustained adoption.
• Own and exceed assigned quota focused on retention, upsell, and expansion opportunities within existing accounts.
• Develop multi-year account plans aligned with customer objectives, procurement timelines, and Kaseware’s growth strategy.
• Conduct Quarterly Business Reviews (QBRs) and executive meetings to communicate results, adoption metrics, and roadmap alignment.
• Report directly to the U.S. SLED Program Director, maintaining alignment on account priorities, delivery schedules, and issue resolution.
• Identify opportunities for account expansion through deeper platform utilization, and user adoption initiatives.
• Partner with Customer Operations, Product, and Delivery teams to ensure timely renewals, successful deployments, and measurable outcomes.
• Act as a trusted advisor to agency executives and technical leads, aligning Kaseware’s capabilities with mission objectives and operational needs.
• Support cross-agency collaboration and advocacy, building regional reference networks to drive customer success stories and future growth.
• Maintain accurate sales forecasts and account health metrics in Salesforce, including renewal status, upsell pipeline, and account risk indicators.
• Travel requirements: Up to 50% travel within the West Region.

Senior Account Manager – U.S. SLED, Western Region

Security Engineer

• Manage a defined portfolio of strategic Corporate Security accounts across North America, ensuring renewals, satisfaction and sustained adoption.
• Own and exceed assigned quota, focused on retention, upsell and expansion opportunities within existing accounts.
• Become proficient in demonstrating the Kaseware platform.
• Conduct QBRs and executive meetings to communicate results, adoption metrics and roadmap alignment.
• Develop multi-year account plans aligned with account objectives, procurement timelines and Kaseware’s growth strategy.
• Report directly to the Director of Corporate Security Practice Lead for North America, maintaining alignment on account priorities, delivery schedules and issue resolution.
• Identify opportunities for account expansion through deeper platform utilization and user adoption initiatives.
• Partner with Solutions, Product, Marketing and Delivery teams to deliver account outcomes.
• Build cross-account collaboration and advocacy, building reference networks to drive account success stories and future growth.
• Maintain accurate sales forecasts and account health metrics in Salesforce, including renewal status, upsell pipeline and account risk indicators.
• Travel requirements: Up to 50% within North America.

Senior Corporate Security Account Manager

Program Manager

• Oversee a portfolio of State and Local accounts, ensuring retention, satisfaction, and ongoing adoption of the Kaseware application.
• Lead, mentor, and develop Account Managers, providing strategic direction, coaching, and oversight of regional account performance.
• Own a number of high-impact strategic accounts, owning an upsell quota, maintaining executive relationships and serving as the primary commercial and operational point of contact.
• Become proficient in demonstrating the Kaseware platform
• Partner cross-functionally with Program Management, Product, and Customer Operations teams to ensure successful implementations, renewals, and expansion readiness.
• Develop multi-year account strategies focused on long-term account success, value realization, and growth opportunities aligned with Kaseware’s mission.
• Conduct and review QBRs and Executive Business Reviews, demonstrating measurable value, program outcomes, and roadmap alignment.
• Monitor account health and key performance indicators, including adoption metrics, satisfaction, renewal forecasting, and contract performance
• Serve as an escalation point for account concerns, coordinating with internal stakeholders to ensure timely and effective resolution.
• Collaborate with Marketing and Product teams to highlight account success stories, public safety use cases, and referenceable outcomes.
• Contribute to practice-level planning, including forecasting, contract strategy, and account prioritization across the State and Local segment.
• Expected to contribute to new business development efforts, including identifying new opportunities and managing related operational and reporting activities
• Travel requirements: Up to 50% travel.

SLED Program Director

• Manage a defined portfolio of State and Local accounts across the Eastern region, ensuring renewals, satisfaction, and sustained adoption.
• Own and exceed assigned quota focused on retention, upsell, and expansion opportunities within existing accounts.
• Become proficient in demonstrating the Kaseware platform
• Develop multi-year account plans aligned with account objectives, procurement timelines, and Kaseware’s growth strategy.
• Conduct Quarterly Business Reviews (QBRs) and executive meetings to communicate results, adoption metrics, and roadmap alignment.
• Report directly to the U.S. SLED Program Director, maintaining alignment on account priorities, delivery schedules, and issue resolution.
• Identify opportunities for account expansion through deeper platform utilization, and user adoption initiatives.
• Partner with Customer Operations, Product, and Delivery teams to ensure timely renewals, successful deployments, and measurable outcomes.
• Act as a trusted advisor to agency executives and technical leads, aligning Kaseware’s capabilities with mission objectives and operational needs.
• Support cross-agency collaboration and advocacy, building regional reference networks to drive account success stories and future growth.
• Maintain accurate sales forecasts and account health metrics in Salesforce, including renewal status, upsell pipeline, and account risk indicators.
• Travel requirements: Up to 50% travel within the East Region.

Senior Account Manager – SLED

Site Reliability Engineer

• Develop and implement Azure infrastructure solutions that meet business requirements and align with industry best practices.
• Champion a DevSecOps mindset across teams by promoting shared responsibility for security, driving cultural change, and embedding security practices into every stage of the development and deployment lifecycle.
• Standardize the use of Infrastructure as Code (IaC) using tools such as Terraform. Implement GitOps workflows to ensure consistent, traceable, and auditable deployment of infrastructure changes.
• Build reusable Azure landing zones, automation templates, and secure cloud environments. Develop self-service capabilities to empower development teams while maintaining security and governance.
• Design and implement CI/CD pipelines using Azure DevOps or GitHub Actions. Integrate automated testing, security scanning, and quality gates to ensure secure, reliable, and efficient delivery.
• Implement end-to-end monitoring, logging, and alerting using tools like Azure Monitor, Log Analytics, and Application Insights. Apply resilience engineering techniques such as chaos testing and automated failover to build fault-tolerant systems.
• Apply Zero Trust architecture principles across Azure services and access controls. Leverage Azure Policy, Defender for Cloud, and Microsoft Entra to enforce compliance and governance through Policy-as-Code.
• Ensure that all Azure infrastructure solutions comply with internal security policies and external regulatory requirements. Proactively mitigate risks and support pen testing, vulnerability scanning, and incident response readiness.
• Monitor system performance, reliability, and cost. Rapidly diagnose and resolve issues across complex, distributed Azure environments.
• Work closely with cross-functional teams—including IT, developers, testers, and operations—to deliver robust cloud infrastructure across multiple subscriptions, tenants, and environments.
• Create and maintain detailed technical documentation, including infrastructure designs, configurations, CI/CD workflows, and security controls.

Azure Cloud Infrastructure, DevSecOps Engineer

Vice President

• Develop and execute a regional sales strategy to achieve and exceed revenue targets.
• Personally lead and close complex sales cycles with government agencies (law enforcement, intelligence, military) and Fortune 500 corporate security departments.
• Recruit, mentor, and lead a high-performing, cross-functional team encompassing sales, professional services, customer support, and account management.
• Establish and grow the practice in Dubai.
• Own the profit and loss for the region, managing budgets, forecasting, and ensuring the financial health and growth of the operation.
• Collaborate with the global leadership team to refine and execute the go-to-market strategy for the region.
• Build and maintain strong, long-lasting relationships with senior executives and key stakeholders within client and partner organizations.
• Travel requirements: Up to 50% travel, mostly within the Middle East and Gulf Coast country region

Vice President – Middle East

Project Manager

• Manage projects with top-down oversight throughout the entire execution to ensure success as defined by adherence to standards of scope, budget, and timeline
• Work directly with customers to develop comprehensive project plans that merge customer requirements with company goals and coordinate various managers and technical personnel during all project phases, from initial development through implementation
• Monitor project progress continuously and make detailed scheduled reports on measurable items, such as milestones and deliverables
• Communicate proactively with all involved personnel to provide encouragement, identify problems, create solutions, and implement efficiency improvements
• Review proposed modifications on project plans, including meeting with interested parties to approve and implement beneficial changes
• Anticipate details of future projects by communicating directly with customers and staying informed of relevant trends and industry news
• Work closely with the development team to prioritize and advocate for customer needs and develop a roadmap for customer requirements
• Ability to travel up to 50% to client sites, both internationally and domestically

Compliance

• Support governance, risk, and compliance (GRC) initiatives across multiple frameworks, including NIST 800-53/800-171, ISO 27001/27701, PCI DSS, and FedRAMP.
• Assist in developing and maintaining compliance documentation, policies, procedures, and control mappings across frameworks.
• Enable centralized GRC tooling to streamline evidence collection, artifact management, and automated reporting.
• Partner with engineering, security, and operations teams to ensure system configurations and processes align with compliance requirements.
• Monitor regulatory updates and framework revisions to maintain continuous compliance.
• Support internal and external audits by coordinating evidence gathering, preparing documentation, and ensuring audit readiness.
• Perform control assessments and risk reviews to identify gaps and propose remediation plans.
• Contribute to the improvement of compliance workflows through automation and best practices.

Product Manager

Senior Account Manager – U.S. SLED, Western Region

Senior Corporate Security Account Manager

SLED Program Director

Senior Account Manager – SLED

Azure Cloud Infrastructure, DevSecOps Engineer

Vice President – Middle East

Project Manager

Product Manager

Governance, Risk and Compliance Engineer