Karsh Hagan

Account Manager

• Manage multiple relationships with clients, being the face of day-to-day communication, and sets expectations for project delivery.
• Clarify and develop project objectives, identify challenges, and guide the creation of strategies and metrics for success.
• Build a strong relationship with clients rooted in trust, honesty, strategic prowess, thoughtful problem-solving, and the ability to integrate creative and media ideas.
• Lead the agency and client teams by inspiring positive outcomes through an understanding of client goals, measurement, and opportunities.
• Work effectively with a variety of internal disciplines and business groups, including Account Management, Creative, Production, Media, and Technology teams.
• Demonstrate confidence and authority as the day-to-day voice of the agency team.
• Balance the dual expectations of your clients and the agency.
• Assist the Account Supervisor/Director with strategic planning, scopes of work, annual contracts, etc.
• Ensure operational excellence and that relevant information is communicated and translated into specific actions.
• Maintain and grow knowledge of the client’s business (objectives, risks, and strategies) and its marketing goals, applying them to the direction of projects.
• Identify opportunities for incremental growth and proactive thought leadership.
• Financial management responsibilities include writing and reviewing SOWs, billing for client(s) managed, and reviewing monthly billing spreadsheets with clients.
• Manage up and know when to escalate internal and/or client concerns.
• Mentor and support the career development of junior team members.

Senior Account Manager