Karo Healthcare

Customer Service, Logistics Specialist

Karo Healthcare

full-time

Posted on:

Location Type: Hybrid

Location: Warsaw • Poland

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Tech Stack

ERP

About the role

  • Manage daily B2B customer service operations, including order entry, validation, follow-up, and customer communication
  • Handle customer inquiries related to orders, deliveries, product availability, pricing, documentation, and complaints with accuracy and professionalism
  • Ensure high service levels and contribute to a consistent, reliable customer experience for pharmacies, wholesalers, and partners
  • Support order fulfilment, availability checks, and contract adherence within agreed timelines
  • Collaborate closely with our 3PL partner on delivery planning, shipment tracking, and operational issue resolution
  • Monitor logistics performance (SLA/KPIs) and escalate challenges when needed
  • Support returns, shortages, damages, and delivery discrepancies
  • Act as a key link between Customer Service and internal teams such as Commercial, Supply Planning, Demand Planning, Finance, and Quality
  • Share customer insights and operational feedback to support continuous improvement
  • Work in ERP/CRM systems to manage orders, customer data, and master data accuracy
  • Contribute to process improvements, system updates, and local ways of working
  • Apply global customer service standards and local procedures to ensure compliance with pricing, contracts, and regulations

Requirements

  • Experience in Customer Service, Order Management, or Customer-facing Logistics, ideally in B2B environments such as FMCG, healthcare, or pharma
  • Strong communication skills with a professional, service-oriented mindset
  • Structured, proactive, and solution-focused, comfortable working in a fast-paced environment
  • Experience working with ERP/CRM systems and data-driven processes
  • Ability to collaborate effectively with both internal teams and external partners
  • Fluency in Polish and English
Benefits
  • Opportunity to create, grow, and encourage
  • Apart from a competitive salary pack, there are lots of growth opportunities to meet your personal ambitions
  • Flexible schedule and life work balance
  • Responsibility for exciting and challenging projects that have a direct, visible impact on our customers and the industry
  • Very positive work environment in a young, international, and motivated team
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
order managementcustomer servicelogistics performance monitoringdata-driven processesprocess improvementscontract adherenceshipment trackingreturns managementdocumentation managementSLA/KPIs
Soft Skills
strong communication skillsservice-oriented mindsetstructuredproactivesolution-focusedcollaborationcustomer insights sharingoperational feedbackprofessionalismcomfort in fast-paced environments