KARL STORZ

IT Support Specialist

KARL STORZ

full-time

Posted on:

Location Type: Hybrid

Location: Schaffhausen • Switzerland

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About the role

  • Provide 1st-level IT support: You handle technical support for the internal IT infrastructure and are the first point of contact for IT-related questions.
  • Provide telephone support: You assist internal and external employees by phone with IT incidents, requests, and issues.
  • Handle incident and change management: You analyze, classify, and process tickets in the global ticketing system and ensure efficient resolution.
  • Coordinate data center and network activities: You coordinate operational tasks in the local data center and network environment closely with the IT teams at the main site in Tuttlingen.
  • Provide cross-IT support: You support cross-team IT activities and contribute to a stable, modern IT service environment.

Requirements

  • At least 3 years of practical experience in IT support roles (e.g., as an IT Service Desk Administrator)
  • Vocational training as an IT specialist (Fachinformatiker) is a plus
  • Strong problem-solving skills and an analytical mindset
  • Strong communication skills to explain technical issues clearly to non-technical users
  • ITIL Foundation (for IT service management) and Microsoft Certified Solutions Associate (MCSA)
  • Good German and English language skills
Benefits
  • Flexible working hours & remote work: In many areas, working hours and location can be arranged as needed
  • Profit-sharing
  • Training and development: Open in-house seminar program, extensive e-learning offerings, professional development courses, and more
  • Varied responsibilities within a collegial team
  • Work in a family-run, forward-looking company
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT supportincident managementchange managementticketing systemdata center operationsnetwork coordination
Soft Skills
problem-solvinganalytical mindsetcommunication skills
Certifications
ITIL FoundationMicrosoft Certified Solutions Associate