Customer Solutions Manager
KARL STORZ
full-time
Posted on:
Location Type: Hybrid
Location: Macquarie Park • Australia
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About the role
- Managing the Customer Solutions team with customer centricity at the foundation for ANZ.
- Report on field-based service contract KPI’s.
- Ensure the Customer Solutions team are meeting our contractual obligations.
- Combine field reports to create customer reviews.
- Develop and maintain field-based reporting.
- Optimise workflows through the Customer Solutions to maximise efficiencies.
- Work with Customer Excellence Business Unit Manager to develop new field-based offerings for customers such as service contracts.
- Met with customers to understand the market field-based needs.
Requirements
- Tertiary qualifications in electronics, electrical engineering or biomedical engineering (with electrical subjects) are essential.
- Extensive knowledge of managing large field-based service teams minimum 5 years preferred.
- Experience in SAP and Salesforce is essential.
- Excellent knowledge of biomedical equipment, including the operation of and use of biomedical test equipment.
- Strong electronic skills including understanding common circuits and component-level electronic troubleshooting skills.
- Technical equipment fault-finding skills is highly regarded.
- An understanding of hardware including modules, power supplies and control signal conventions.
- An understanding of imaging acquisition, common video/audio signal types, hardware and software modules is preferred.
Benefits
- Leave Benefits (Annual Leave, Sick Leave, Parental Leave, etc.)
- Birthday Benefits
- Transport Allowance (if applicable to role)
- Onsite Parking
- Accessibility to Public Transport
- Flexible Work Arrangements
- Wellness Programs and Activities
- Professional Development Opportunities
- Global Exposure & Business Travel Opportunities (if applicable to role)
- All other statutory benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
field-based service managementbiomedical equipment knowledgeelectronic skillscircuit understandingcomponent-level troubleshootingtechnical equipment fault-findingimaging acquisitionvideo signal typesaudio signal typeshardware understanding
Soft Skills
customer centricityteam managementreportingworkflow optimizationcustomer engagementcontractual obligation managementmarket needs understandingefficiency maximizationcommunicationcollaboration
Certifications
tertiary qualifications in electronicstertiary qualifications in electrical engineeringtertiary qualifications in biomedical engineering