KARL STORZ

Technical Solutions Specialist

KARL STORZ

full-time

Posted on:

Location Type: Hybrid

Location: Australia

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About the role

  • Provide regular care, in-servicing and maintenance of documentation, telepresence, integrated theatre equipment and instruments for customers in the field.
  • Responsible for providing technical support and expertise to existing and potential customers.
  • Diagnosing and solving issues where necessary.
  • Provide QA control and service support including telephone/email support.
  • Ensure all activities are conducted in a safe manner and that all operations and outcomes conform to AS/NZS3551 and KARL STORZ Australia ISO9001 policy.
  • Ensure assessment and maintenance reports are sent to customers in a timely manner.
  • Ensure all work is logged and all appropriate documentation completed in a timely manner to enable efficient processing of jobs with the use of internal systems such as Salesforce and SAP.
  • Work closely with the Business Units to build a complete offering for customers, from sale to service.

Requirements

  • A tertiary qualification in electrical, electrical engineering or biomedical engineering is preferred, however not essential.
  • Electrical Safety Testing certification.
  • Previous experience in medical devices and instrumentation.
  • Sound troubleshooting skills.
  • Excellent communication skills, being able to work with different personalities in a hospital/ theatre environment.
  • Strong commercial acumen and analytical ability.
  • Familiarity with hospital/surgical environments and Australian standards AS3551 and AS3200 will also be highly regarded.
  • The ability to understand and impart technical knowledge across a broad portfolio of products.
Benefits
  • Leave Benefits (Annual Leave, Sick Leave, Parental Leave, etc.)
  • Birthday Benefits
  • Transport Allowance (if applicable to role)
  • Onsite Parking
  • Accessibility to Public Transport
  • Flexible Work Arrangements
  • Wellness Programs and Activities
  • Professional Development Opportunities
  • Global Exposure & Business Travel Opportunities (if applicable to role)
  • All other statutory benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
electrical engineeringbiomedical engineeringtroubleshootingtechnical supportQA controldocumentation maintenancediagnosing issuesservice supportsafety testing
Soft Skills
communication skillsinterpersonal skillsanalytical abilitycommercial acumen
Certifications
Electrical Safety Testing certification