IT Operations – Services Expert
Kardex
full-time
Posted on:
Location Type: Remote
Location: Portugal
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Tech Stack
About the role
- First point of contact for all service desk inquiries, providing end users with timely and efficient support
- Analyze and resolve a variety of hardware, software, and network issues
- Thoroughly document support case resolutions and known issues for future reference and knowledge sharing
- Participate in system monitoring and incident management
- Configure and support VMware, IP networks, and client and server hardware
- Maintain an accurate IT inventory
- Participate in extended service desk coverage
Requirements
- Degree in Computer Science or an equivalent combination of education and experience
- Basic experience in timely handling of IT support and service request tickets, preferably in a production environment using Microsoft 365; we use ServiceNow
- Good knowledge of Microsoft data center and client management services
- Strong written and verbal communication skills in German and English
- Willingness and ability to travel occasionally
Benefits
- Long-term prospects: Secure position within a growing international company with exciting development opportunities and interesting, varied responsibilities in a future-oriented environment
- Valuable support: Great team spirit and an informal, supportive culture; comprehensive onboarding and a wide range of training opportunities at the on-site Academy in Bellheim and online
- Noticeable added value: Flexible working hours with the option for occasional remote work
- Recognized contribution: Attractive compensation, company pension plan, and capital-forming employee savings benefits
- Attractive extras: Company and team events, free parking, and height-adjustable desks
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
hardware troubleshootingsoftware troubleshootingnetwork troubleshootingVMware configurationIP networksclient hardware supportserver hardware supportIT inventory managementincident managementsystem monitoring
Soft Skills
communication skillswritten communicationverbal communicationtimely supportproblem-solvingknowledge sharingteam collaborationcustomer serviceadaptabilityattention to detail