Karbon

Associate Customer Success Manager

Karbon

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇬🇧 United Kingdom

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Job Level

JuniorMid-Level

About the role

  • Build and maintain strong customer relationships, acting as the main point of contact.
  • Manage a large portfolio of SMB accounts, maximizing the impact and value of Karbon for users, stakeholders, and their businesses.
  • Oversee onboarding and training to ensure smooth product implementation.
  • Drive product adoption, helping customers see measurable success with the solution.
  • Proactively prevent churn and manage renewals.
  • Resolve customer issues in collaboration with support and product teams.
  • Use customer data and feedback to inform strategies and improve the experience.
  • Work cross-functionally with sales, marketing, and product teams.
  • Proactively identify at-risk renewals or churn, collaborating with internal teams on corrective action plans.
  • Encourage customer advocacy and support testimonials and case studies.

Requirements

  • At least two years in a customer success or account management role, ideally in SaaS or technology (accounting industry experience preferred)
  • Intermediate proficiency in Google Sheets and/or Excel.
  • Proven success in delivering outstanding customer experiences and ability to manage multiple accounts
  • Excellent presentation skills, with confidence engaging executives and leaders.
  • Skilled at identifying customer pain points and mapping product features to solutions.
  • Clear, effective communicator who adapts easily to different communication methods.
  • Team-oriented, fostering a cooperative environment that promotes learning and growth.
  • Bachelor’s degree in Accounting, Business, Communications, Information Technology, Finance, or Psychology preferred, providing a solid foundation for the role.
Benefits
  • Flexible work hours
  • Work remotely or in an office
  • Commuter & work from home benefits
  • Home office equipment menu for you to choose how you deck out your home office
  • Cultural and offsite events
  • Learning and development opportunities
  • Generous parental leave
  • Performance based and globally benchmarked pay
  • Employee Assistance Program
  • Up to 10 wellness days (because you don't need to be "sick" to stay well)
  • Karbon Fun / Social Club!
  • Up to 5 weeks paid vacation

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer successaccount managementSaaSGoogle SheetsExcelcustomer experienceproduct implementationdata analysispresentation skillscustomer advocacy
Soft skills
communicationteam-orientedproblem-solvingadaptabilitycollaborationrelationship buildingstrategic thinkingcustomer engagementconflict resolutionleadership
Certifications
Bachelor’s degree in AccountingBachelor’s degree in BusinessBachelor’s degree in CommunicationsBachelor’s degree in Information TechnologyBachelor’s degree in FinanceBachelor’s degree in Psychology