Director of Partner Success
Karat
full-time
Posted on:
Location Type: Remote
Location: India
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Job Level
About the role
- Serve as the strategic relationship lead for IT Service Providers in India participating in Karat's Partner Talent Solution program
- Foster strategic relationships with India-based IT Service Provider (ITSP) partners, serving as the primary external point of contact across onboarding, adoption, performance, and long-term growth
- Execute the partner engagement strategy set by Karat's GTM leadership, translating direction from the SVP of GTM into consistent, high-quality partner interactions and measurable outcomes
- Influence senior GCC and delivery center leaders on how partnering with Karat strengthens hiring quality, improves candidate readiness, and helps partners differentiate in the market
- Guide new partners through onboarding and activation, ensuring a strong launch and building the foundation for measurable, long-term engagement
- Monitor partner adoption, usage, and performance trends; identify risks and opportunities; and proactively surface recommendations that improve partner outcomes
- Serve as a high-credibility representative of Karat in onsite and executive touchpoints, building trust with senior stakeholders and helping them understand the strategic value of deeper engagement
- Translate field insight and partner feedback into clear, actionable input for GTM leadership; contributing to how the partner program evolves over time.
Requirements
- 8+ years in a partner-facing, client-facing, customer success, or account management role; ideally in IT services, staffing, enterprise technology, or talent solutions
- Proven ability to build credibility with and influence senior stakeholders, including GCC leaders and delivery center executives
- Strong executive presence; polished, persuasive, and comfortable leading onsite and virtual conversations with senior leaders
- Experience articulating business value in a way that drives action; connecting a solution to outcomes like talent quality, partner differentiation, and placement success
- Demonstrated success managing strategic relationships while maintaining operational rigor across a portfolio of partner workstreams
- Strong analytical instincts; able to interpret performance data, identify patterns, and turn insight into actionable recommendations
- Excellent written and verbal communication skills, with the ability to represent Karat credibly across both executive and day-to-day interactions
- A proactive, ownership-oriented mindset with strong follow-through and a bias toward driving outcomes within a defined strategy.
Benefits
- This position is only available to candidates residing in Bengaluru (formerly known as Bangalore).
- While our team operates 100% remotely, we are currently limiting hiring to this specific location. Applications from other cities in India will not be considered at this time.
- This position is open to candidates authorized to work in India only. No visa sponsorship provided.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
strategic relationship managementinfluence senior stakeholdersexecutive presencepersuasive communicationanalytical skillswritten communicationverbal communicationproactive mindsetownership-orientedfollow-through