Program Manager – Interview Delivery
Karat
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇲🇽 Mexico
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
SQL
About the role
- Identify strategic operational solutions and drive execution by coordinating cross-functional initiatives that improve metrics like the interviewer acquisition funnel, scheduling efficiency, and interview quality.
- Partner with teams across Interview Delivery, Client Success, Product, and Engineering to design and implement efficient key operational workflows.
- Define and evolve KPIs and dashboards to monitor performance, highlight emerging trends, and enable proactive data-driven improvements across operations.
- Identify process bottlenecks and recommend scalable improvements that enhance speed, accuracy, and overall service quality.
- Develop clear documentation and execute communication plans that bring clarity, alignment, and continuity to complex, multi-team/stakeholder initiatives.
Requirements
- 3+ years of experience in program management or project coordination, ideally in a fast-growing or cross-functional environment
- Demonstrated ability to elevate operational execution with strategic thinking, prioritization, and structured problem-solving
- Strong organizational and planning skills, with a track record of driving clarity and alignment across multiple stakeholders and competing priorities
- Proficiency with planning and workflow tools (e.g., Asana, Jira, Notion, or other tools) and comfort with data analysis and SQL
- Excellent English written and verbal communication skills
- A proactive, analytical mindset, with a drive to build scalable processes and continuous improvement.
Benefits
- Private healthcare available (100% premium coverage for employees and eligible dependents)
- Vacation will accrue in compliance with Mexico law: 12 days in year 1, 14 days in year 2, 16 days in year 3
- Sick Leave: Three (3) work weeks per calendar year
- Karat ‘No Questions Asked’ Leave: one (1) work week per calendar year
- Public Holidays: 7 days
- Karat Summer Break: 5 days - July
- Karat Winter Break: 5 days - December
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
program managementproject coordinationdata analysisSQLKPI definitiondashboard creationprocess improvementworkflow designstrategic thinkingproblem-solving
Soft skills
organizational skillsplanning skillscommunication skillsanalytical mindsetproactive approachalignment facilitationstakeholder managementprioritizationclarity in documentationmulti-team coordination