Kaplan Test Prep

Systems Engineer

• Perform analysis and advanced support/troubleshooting for reported issues on business systems applications. Write SQL scripts to fix complicated data issues in production systems. Write and modify SQL stored procedures, views, triggers, and functions. Write data extract scripts. Perform performance tuning of long running SQL code, reports, or scripts. Identify and document application defects and enhancements. Test and validate resolutions of defects/enhancements and document test results. Execute Business Requirement Documents(BRDs) and Functional Requirement Documents(FRDs) to implement new projects within the business systems applications. Participate in testing of new software releases, system maintenance, and upgrades. Support business user acceptance testing. Work with business stakeholders and understand their needs to translate them into technical requirements and solutions. Prepare code deployments through standardized change management processes.

Senior Systems Analyst I

Full-stack Engineer

• For more than 80 years, Kaplan has been a trailblazer in education and professional advancement
• Development of new features on the front-end and back-end of our medical simulation system, and contributing to the design and implementation of our next-generation product
• Lead the solution design and architecture for new features and enhancements, ensuring modular, scalable, and maintainable codebases
• Define best practices for full-stack development, API design, and system performance optimization
• Drive architectural improvements, identifying and addressing technical debt and inefficiencies
• Oversee cloud infrastructure strategies, ensuring resilient, high-availability deployment across AWS, Azure, or Google Cloud
• Guide and mentor engineers in design patterns, cloud architecture, and full-stack best practices
• Service and support internal customers, providing customized reports, datasets, fixes, and updated features where necessary
• Work with teams to understand/document the current medical simulation system and identify non-compliant and inefficient modules
• Ensure minimal downtime and high system reliability through proactive monitoring and automated solutions
• Drive the development of new, accessible features on the front-end (React, Angular) and back-end (Node.js, Java, Ruby)
• Architect and implement high-performance APIs, microservices, and serverless components to support scalable medical simulations
• Lead code and design reviews, ensuring quality, security, and compliance
• Collaborate with cross-functional teams to integrate Artificial Intelligence / Machine Learning capabilities and real-time analytics into simulation platforms

Full Stack Developer

Customer Support

• Key Job Responsibilities Answer incoming contacts via voice, chat, email, and social media platforms, and offer best-in-class service including anticipatory service.
• Thoroughly document contacts and statuses in the CRM.
• Collaborate with internal stakeholders to communicate customer queries and solve issues.
• Identify and effectively communicate suggestions to improve the customer experience to appropriate stakeholders.
• Align customer experience strategies with marketing initiatives, as well as informing customers about new product features and functionalities.
• Upsell products when appropriate and follow the applicable lead-generation guidelines.
• Identify customer needs and take proactive steps to maintain positive experiences.
• Respond to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
• Perform product tests, evaluate after-sales and support services, and facilitate improvements.
• Act as a customer experience SME as needed.
• Document processes and log technical issues, as well as customer compliments and complaints.

Customer Support Specialist

Customer Success Manager

• Serve as the primary point of contact for stakeholders within the portfolio of supplemental education accounts, gathering and relaying feedback to relevant internal teams, including the product team.
• The primary internal cross-functional stakeholder for this role is product leadership.
• Develop and deploy engagement plans tailored to each account, prioritizing retention and revenue growth while incorporating feedback on product usage and satisfaction.
• Establish, maintain, and nurture productive relationships with key stakeholders across the portfolio, fostering open communication channels for sharing product-related insights.
• Ensure the effective delivery of customer contracts and services, meeting, or exceeding expectations, and promptly addressing any product-related issues.
• Regularly review accounts for risks and opportunities, providing feedback to the sales team and customer engagement directors, including insights on product performance and areas for improvement.
• Implement risk mitigation plans within the account portfolio to safeguard revenue streams, addressing any product-related concerns or challenges proactively.
• Collaborate closely with assigned salespeople to develop and execute growth plans for each account, incorporating feedback on product enhancements or features.
• Develop an in-depth understanding of the portfolio of accounts and the KNA products/services relevant to each, staying updated on product developments and enhancements.
• Solicit and leverage partner feedback to enhance retention and drive growth within the accounts, emphasizing the importance of product satisfaction and usability.
• Utilize various data sources, including customer surveys, interviews, CRM, and LMS data, to determine each account's engagement score and highlight areas where product improvements may be beneficial.
• Incorporate partner feedback into the refinement of engagement plans to ensure alignment with client needs and expectations, advocating for product enhancements or customizations as needed.
• Continuously track key metrics supporting partner engagement and assess progress towards meeting targets, adjusting engagement strategies and product recommendations accordingly.
• Account growth is optimized through a close partnership with the sales team via strategic account planning, and the strategic identification and joint pursuit of cross-sell and upsell opportunities.

Senior Customer Engagement Manager

Content Creator

• We are seeking remote Subject Matter Experts with a PE in Mechanical Engineering (HVAC focus) to join Kaplan's engineering team in updating our material to prepare students for the Principles of Practice of Engineering (PE) examination, specifically the Mechanical HVAC discipline.
• This role will focus on revising our review manual, practice problem books, practice exams, and quiz bank to align with the new PE Mechanical HVAC exam specifications taking effect in October 2025.
• This is a remote contract (1099) opportunity with flexible hours (up to 20 per week).
• Reviewing and updating quiz questions and practice exam questions in the style of NCEES examinations to reflect the upcoming exam changes.
• Revising and editing content within the mechanical/HVAC engineering discipline for the PE exam, ensuring accuracy and relevance to the new specifications.
• Collaborating with our team to ensure all materials are up-to-date and comprehensive for the October 2025 exam changes.
• Potentially contributing to suggested study plans and providing feedback on customer expectations for study and preparation related to the Mechanical HVAC exam.
• Performing quality assurance reviews and technical reviews of updated content.

Contractor Engineering Content Developer - PE Mechanical HVAC

• Writing quiz questions and practice exam questions in the style of NCEES examinations.
• Writing or editing content in the disciplines of civil, mechanical, electrical, structural, environmental, or chemical engineering.
• Writing for Fundamentals of Engineering (FE), PE Structural (SE), or Principles of Practice of Engineering (PE) level examinations.
• Quality assurance reviews, technical reviews, and erratum correction.
• Contributing to suggested study plans, and providing feedback on customer expectations for study and preparation.

Contractor - Engineering Content Developer

• Write quiz questions and practice exam questions in the style of NCEES examinations, drawing from your recent exam experience.
• Develop and edit content specifically within the civil/construction engineering discipline for our new PE Civil review manual.
• Collaborating with our team to ensure the review manual is comprehensive and effective for candidates preparing for the PE Civil Construction exam.
• Potentially contributing to suggested study plans and providing feedback on customer expectations for study and preparation for the PE Civil Construction exam.
• Performing quality assurance reviews and technical reviews of authored content.

Contractor Engineering Content Developer - PE Civil Construction

Brand Ambassador

• Leverage your campus understanding and connections with Nursing students to source and secure opportunities for Kaplan to be present on campus
• Develop relationships and establish partnerships with Nursing groups and organizations
• Implement grassroots marketing initiatives, including execution of on-campus events, tables, fairs, and more
• Connect students who are ready to enroll in a course with Kaplan's NCLEX experts
• Present to students on campus to share how Kaplan will help them achieve their goals
• Support other Kaplan test prep products and services on your campus, as applicable

Student Brand Ambassador, Nursing - Indiana University - Bloomington

• Leverage your campus understanding and connections with Nursing students to source and secure opportunities for Kaplan to be present on campus
• Develop relationships and establish partnerships with Nursing groups and organizations
• Implement grassroots marketing initiatives, including execution of on-campus events, tables, fairs, and more
• Connect students who are ready to enroll in a course with Kaplan's NCLEX experts
• Present to students on campus to share how Kaplan will help them achieve their goals
• Support other Kaplan test prep products and services on your campus, as applicable
• The Kaplan Nursing Student Ambassador role is a paid position with incentivized targets. The hours are flexible based on business needs (~5 hours per week). The position includes a paid training program with the information and tools to help you be a successful Student Ambassador!

Student Brand Ambassador, Nursing - University of Washington - Seattle

Student Brand Ambassador, Nursing - University of Wisconsin - Madison

Student Brand Ambassador, Nursing - University of Pittsburgh - Main Campus

• Use your existing connections to build and strengthen Kaplan relationships with student organizations
• Collaborate with full-time campus-focused partners to generate leads and enrollments through a variety of on-campus initiatives and social media efforts
• Connect students who are ready to enroll in a course with the appropriate test prep expert
• Execute grassroots marketing initiatives, including on-campus events, tables, fairs, flyers, and more
• Develop new relationships and establish partnerships with influential student groups and organizations
• Present to students on campus to share how Kaplan’s products and resources will help them achieve their goals
• Use your campus knowledge and expertise to bring Kaplan to relevant campus activities and initiatives
• Create and share content through personal social media channels to engage students with the Kaplan brand and experience