Kalepa

Client Success Manager

Kalepa

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $150,000 - $185,000 per year

About the role

  • Master Kalepa's SaaS platform
  • Own end-to-end deployment and configuration of Kalepa’s SaaS platform from kickoff through go-live
  • Build trusted relationships with client stakeholders across technical, operational, and executive teams
  • Prepare and deliver presentations to C-level executives
  • Plan, execute, and lead client user training
  • Leverage large datasets to analyze the impact on client KPIs
  • Coordinate with Kalepa’s Product team to support our product’s growth via issue identification, remediation tracking, and enhancement drafting

Requirements

  • You have 5+ years of client-facing enterprise SaaS, growth, consulting, sales engineering, or technical sales experience.
  • You love to hustle: finding ways to get things done, destroying obstacles, and never taking no for an answer.
  • You have a strong analytical and technical foundation, are commercially oriented and data-driven.
  • You are excited about bringing a world-class solution to clients to rapidly grow ARR. You love being the customer's voice.
  • You understand their problems and needs in detail and always look for better ways to address them. You value open, frank, and respectful communication.
  • As a plus: InsurTech or FinTech experience
  • Experience at a venture-backed startup during a period of hypergrowth.
Benefits
  • Competitive salary (based on experience level).
  • Significant equity options package.
  • 401(k) plan with employer match (regardless of employee contribution)
  • Excellent benefits: 100% covered medical, 100% covered vision and dental for individuals and families, and others
  • Work with an ambitious, smart, global, and fun team to transform a $1T global industry.
  • 20 days of PTO a year
  • Global team offsites (2021 - Playa del Carmen, 2022 - Rome, 2023 - Buenos Aires, 2024 - Lisbon, 2025 - Cartagena)
  • Healthy living/gym stipend. Mobile phone bill stipend.
  • Continuing education credits.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SaaSdata analysisKPI analysisdeploymentconfigurationuser trainingissue identificationremediation trackingenhancement draftingclient-facing experience
Soft skills
relationship buildingpresentation skillscommunicationproblem-solvinganalytical thinkingcommercial orientationdata-driven mindsethustleadaptabilitycustomer advocacy