Kalendae

Consultant

• Mapping and redesign of Command Center processes to identify opportunities for improvement, increase efficiency, and enhance quality
• Conduct value stream mapping (VSM), capacity analysis (FTE per process), and recommend process and automation improvements
• Map Value Topology: identify interrelationships between applications, microservices, and their business impact
• ITSM governance design: structure incident management workflows (P1 to P3) and post-mortem processes that feed back into preventive measures
• Recommend and support the definition of efficiency, quality, and risk metrics for business monitoring by the Command Center

ITSM Process Consultant