Workday Testing Capability Manager
Kainos
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
Tech Stack
About the role
- Overall responsibility to ensure delivery excellence and high customer satisfaction across all Workday testing engagements within the Americas Region.
- Own the testing capability, coordinating across functional areas and partnering closely with PMO and Client Directors to align responsibilities, clarify ownership, and ensure consistent support and execution across engagements.
- Develop and coach a high-performing team: hiring, onboarding, mentoring, performance management, and retention.
- Drive cross-functional alignment with program leadership, functional and technical teams to ensure comprehensive test readiness.
- Tooling and process development and adherence: standardize and drive adoption of testing approaches and templates, leveraging Kainos defined test management tools while integrating effectively with client ecosystems (commonly including JIRA).
- Executive client partnership: facilitate testing strategy discussions, handle escalations, and present to senior stakeholders.
- Own demand generation for testing services, partnering with Sales to identify and shape opportunities, co-own pipeline, develop estimates and SOW inputs, contribute to proposals, and drive expansion across existing and new accounts.
- Capability development: continuous improvement to drive innovative testing solutions which sets Kainos apart without impacting standards of outcomes.
Requirements
- Demonstrated experience leading and developing teams in a client-facing professional services environment (quality, testing, QA engineering, or ERP/SaaS delivery).
- Strong accountability orientation with evidence of delivering measurable quality outcomes across multiple concurrent engagements.
- Proven ability to influence and align cross-functional teams and stakeholders; effective in complex situations including negotiation and conflict resolution.
- Commercial acumen in services: understands margin, utilization, effective rates, and how to shape scopes/estimates for competitiveness.
- Experience partnering with Sales and contributing to proposals, estimates, and client presentations to win and expand work.
- Testing exposure (strategy, planning, execution, defect management).
- Workday testing experience is a plus but not required.
- Excellent written and verbal communication skills; comfortable presenting to executive audiences.
- Ability to travel to customer sites as required.
Benefits
- People-first culture
- Support for personal growth and development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
testingquality assurancedefect managementtest strategytest planningtest executionERP deliverySaaS deliverymeasurable quality outcomestesting solutions
Soft Skills
team leadershipcoachinginfluencenegotiationconflict resolutionaccountabilitycommunicationpresentation skillscross-functional alignmentclient partnership