Service Designer – Public
Kainos
full-time
Posted on:
Location Type: Hybrid
Location: Belfast • United Kingdom
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About the role
- Deliver end-to-end, efficient, and consistent service experiences
- Advocate for needs-based design, design research, design thinking and service design
- Manage, coach and develop junior staff focusing on performance and career growth
- Create exemplary digital services
- Make a positive impact on millions of people through quality products and services
Requirements
- Input to and influence the future of the service experience
- Familiar with a range of strategic models and can apply them
- Understanding of business analysis in order to form problem statements
- Provide guidance in needs-based design, design research, design thinking and service design
- Coach and support junior team members
- Comfortable working with researchers and wider team to create experience maps and service blueprints
- Understanding of a variety of research and design methodologies and approaches
- Can design, lead and facilitate workshops using a variety of techniques to drive outcomes
- Able to communicate effectively at all levels
- Excellent commercial awareness
- Understanding of stakeholder management and how to identify, facilitate and map landscape
Benefits
- Employee development programs
- A culture of collaboration
- Contribution to our customers' digital transformation
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
needs-based designdesign researchdesign thinkingservice designbusiness analysisexperience mapsservice blueprintsresearch methodologiesdesign methodologiesworkshop facilitation
Soft Skills
coachingteam developmentcommunicationstakeholder managementperformance managementstrategic thinkingcommercial awarenesscollaborationinfluencingproblem-solving