User Researcher, Public
Kainos
full-time
Posted on:
Location Type: Hybrid
Location: Birmingham • United Kingdom
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About the role
- Deliver actionable insights that help define the right service experiences and focus them on user needs
- Advocate for user needs-based design, design thinking and service design
- Be part of our growing Experience Design capability creating exemplary digital services
Requirements
- Understands the difference between requirements and user need and how they drive choice of research method
- Excellent knowledge of qualitative research methods
- Sound knowledge of quantitative research methods
- Can design and write research plans, working with recruitment agencies or client insight teams (where appropriate)
- Ensures that research and testing plans work with wider project strategy
- Ability to conduct interviews with a clear understanding of empathy
- Comfortable producing reports and presenting findings, as well as making recommendations
- Sound commercial awareness
- Works with wider project team to establish value of User Research
- Experience working with Agile delivery methodologies (Desirable)
- Demonstrable knowledge in user-centred design practices (Desirable)
- Understanding of information architecture, interaction design and visual design principles (Desirable)
- Experience working in a full-service digital agency environment (Desirable)
- Active member of relevant communities, e.g. online groups, speaking at conferences (Desirable)
Benefits
- Diversity, equity and inclusion initiatives
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
qualitative research methodsquantitative research methodsresearch plansuser-centred design practicesinformation architectureinteraction designvisual design principlesAgile delivery methodologies
Soft Skills
empathyreportingpresentation skillscommercial awareness