EDM Support Consultant – Workday Product
Kainos
full-time
Posted on:
Location Type: Hybrid
Location: Gdansk • Poland
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About the role
- Provide configuration, troubleshooting, and advisory EDM support to customers post-deployment.
- Deliver services within agreed SLAs, ensuring high customer satisfaction.
- Manage and prioritise incoming requests, identifying root causes and resolving issues effectively.
- Support recurring releases and deployments, helping customers adopt new features and updates.
- Work collaboratively across internal Support Teams.
Requirements
- Good customer focus and some experience in a customer-facing role, consulting environment.
- Willing to understand customer needs and build relationships.
- Basic understanding of Workday products either/or HCM/Financials/Payroll as well as any specialist Capability.
- Ability to manage competing priorities and resolve issues independently.
- Capable of working within (remote) teams and alongside customers, as well as on your individual tasks with no supervision.
- A proactive, solutions-oriented mindset, with a desire to continuously learn and grow.
Benefits
- Professional development opportunities
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
configurationtroubleshootingadvisory supportcustomer supportissue resolutiondeploymentfeature adoptionroot cause analysisservice level agreementsWorkday
Soft Skills
customer focusrelationship buildingprioritizationindependent problem solvingteam collaborationproactive mindsetsolutions-orientedcontinuous learningadaptabilitycommunication