Kainos

Lead EDM Support Consultant – Workday Product

Kainos

full-time

Posted on:

Location Type: Hybrid

Location: Belfast • Poland

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Job Level

Senior

About the role

  • Provide configuration, troubleshooting, and advisory EDM support to customers post-deployment.
  • Deliver services within agreed SLAs, ensuring high customer satisfaction.
  • Manage and prioritise incoming requests, identifying root causes and resolving issues effectively.
  • Manage Team Utilization ensuring support Consultants maintain efficiency and remain effective.
  • Support recurring releases and deployments, helping customers adopt new features and updates.
  • Work collaboratively across internal Support Teams.
  • Document complex troubleshooting steps and solutions for knowledge base development.

Requirements

  • Very Strong customer focus and some experience in a customer-facing role, consulting environment.
  • Willing to understand customer needs and build relationships.
  • Very strong understanding of Workday products either/or HCM/Financials/Payroll as well as any specialist Capability.
  • Able to manage competing priorities and resolve issues independently.
  • Clear and effective communicator, able to communicate with customers and colleagues with credibility and empathy, including in a remote working situation.
  • Capable of working within (remote) teams and alongside customers, as well as on your individual tasks with no supervision.
  • A proactive, solutions-oriented mindset, with a desire to continuously learn and grow.
  • Very strong sense of commerciality and a strong holistic view of EDM.
  • Strong desire to mentor others and able to give both positive and constructive feedback to others.
Benefits
  • Health insurance
  • Professional development opportunities
  • Flexible working arrangements
  • Paid time off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
configurationtroubleshootingadvisory supportcustomer supportissue resolutiondocumentationWorkday HCMWorkday FinancialsWorkday Payrollknowledge base development
Soft Skills
customer focusrelationship buildingcommunicationproblem-solvingteam collaborationproactive mindsetsolutions-orientedmentoringfeedbackcommerciality