Kainos

EDM Support Manager

Kainos

full-time

Posted on:

Location Type: Hybrid

Location: Indianapolis • United States

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About the role

  • Oversee day-to-day delivery of support for the Kainos EDM product
  • Manage people, customer interactions, support processes, releases, and reporting
  • Ensure adherence to defined SLAs and maintain high standards of service
  • Support senior management in account growth and transition from onboarding to business-as-usual support
  • Collaborate with Product, Engineering, and Sales teams to ensure customer satisfaction

Requirements

  • Strong experience in a commercial IT environment
  • Proven support management or team lead responsibilities
  • Understanding of ITIL principles
  • Proven experience managing client relationships
  • Experience working in a technical product environment
  • Confident facilitating meetings, workshops, and support reviews
Benefits
  • Professional development opportunities
  • Flexible working hours
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ITIL principlessupport managementclient relationship managementtechnical product experience
Soft Skills
team leadershipcustomer interactioncollaborationfacilitationcommunication