Kahoot!

Sales Support Specialist

Kahoot!

full-time

Posted on:

Location Type: Hybrid

Location: Austin • Texas • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Job Level

Mid-LevelSenior

About the role

  • - Handle priority support tickets from customers that qualify for premium support.
  • - Manage billing questions, review pending orders and specific customers requests in regards to their subscriptions.
  • - Providing troubleshooting assistance for customer orders, account statuses and relevant problems.
  • - Providing data and guides to help the sales team.
  • - Developing and monitoring performance indicators.
  • - Have extensive knowledge of our products and stay in the loop with all updates. Both the platform and the app as well as any additional paid features.
  • - Contact with customers will primarily occur via email, but video and phone support might be required.
  • - Collaborate with account managers, stay updated on product launches, and suggest sales process improvements.

Requirements

  • - Proven work experience as a sales support specialist or sales support associate.
  • - Experience with managing and using customer support systems such as Zendesk or Hubspot is not a requirement, but it is definitely a strength that we’d value.
  • - Proficiency with MS Office Suite, particularly MS Excel.
  • - In-depth understanding of sales principles and customer service practices.
  • - Experience in handling customer complaints proactively.
  • - Fluent in English or native English speaking; excellent English writing skills.
  • - Has a customer-first mindset.
  • - Energetic, driven, open to change.
  • - Self-starter, troubleshooter, reliable and trustworthy.
  • - Works well under pressure and keeps their head cool when workload increases.
Benefits
  • - A competitive compensation package
  • - Health, dental and vision insurance plans
  • - 401k plan
  • - Hybrid work set up
  • - Flexible working
  • - Buddy program
  • - Social and company events (virtual and in person)
  • - A diverse, friendly and international environment
  • - Paid parental leave
  • - Broadband and phone contributions

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer supporttroubleshootingsales principlescustomer service practicesperformance indicatorsMS Office SuiteMS Excelsales process improvements
Soft skills
customer-first mindsetenergeticdrivenopen to changeself-startertroubleshooterreliabletrustworthyworks well under pressureexcellent English writing skills