Kahoot!

Customer Support

• - Handle priority support tickets from customers that qualify for premium support.
• - Manage billing questions, review pending orders and specific customers requests in regards to their subscriptions.
• - Providing troubleshooting assistance for customer orders, account statuses and relevant problems.
• - Providing data and guides to help the sales team.
• - Developing and monitoring performance indicators.
• - Have extensive knowledge of our products and stay in the loop with all updates. Both the platform and the app as well as any additional paid features.
• - Contact with customers will primarily occur via email, but video and phone support might be required.
• - Collaborate with account managers, stay updated on product launches, and suggest sales process improvements.

Sales Support Specialist