Kafene

Data Analyst

• Own performance reporting for our revenue teams by building and maintaining dashboards that surface funnel health, conversion trends, and rep-level performance.
• Translate business questions into clear analytical frameworks that inform decisions across the revenue org.
• Maintain and QA reporting logic, ensuring consistency and reliability across data sources.
• Serve as a source of truth for key definitions, metrics, and methodologies across the revenue org.
• Support CRM reporting and data integrity workflows.
• Document definitions, methodology, and logic so teams can self-serve with confidence.
• Learn existing analytics systems end-to-end and take progressive ownership over time, and identify opportunities to improve current models, reports, and processes.
• Partner with stakeholders across revenue teams to understand their needs before building.

Senior Data Analyst

Vice President

• Own the strategic direction of pricing, merchant lifetime management strategy and merchant review and treatment process
• Lead and develop a team of pricing and risk professionals, including senior individual contributors and analysts
• Innovate, guide, and set analytical bar for the team's quantitative work in SQL, Python, statistical analysis like decision tree tools, and experimentation; review and pressure-test analyses and recommendations before they reach the broader business
• Own merchant management, analytics and merchant reports; monitor and deploy portfolio-wide adjustments where necessary
• Partner with the revenue team to develop the best engagement strategies while maintaining profitability
• Partner with sales, operations and compliance to design experiments, track their results, and propose the recommendations
• Present findings, trade-offs, and recommendations to senior leadership in a clear, data-driven manner

Vice President, Pricing and Merchant Strategy

Business Development Rep

• Identify and target prospective retail partners within designated industries and geographic regions.
• Conduct outbound sales activities, including cold calls, email campaigns, and in-person visits, to engage decision-makers.
• Present Kafene’s value proposition and financing solutions tailored to retailer needs.
• Develop and execute a robust business development plan to meet and exceed sales targets.
• Collaborate with internal stakeholders to align sales strategies with company objectives and market trends.
• Establish internal relationships with the account management team to ensure an efficient handoff of retailers to their account managers.
• Partner with the account management team to onboard retailers.
• Monitor and analyze market trends, competitor activities, and customer feedback to identify opportunities and challenges.
• Provide insights and recommendations to the leadership team to enhance Kafene’s product offerings and market positioning.
• Work closely with the Account Management team to ensure newly signed retailers are effectively transitioned and supported in their first 90 days.
• Partner with marketing and product teams to refine messaging, promotional materials, and sales tools.

Business Development Manager

Consultant

• Merchant Relationship Management: Own an assigned portfolio of merchant accounts within the territory, conduct regular field visits to build relationships with store managers and staff, and serve as the day-to-day point of contact for merchant needs while building trust and rapport
• Onboarding and Training: Execute new merchant onboarding and in-store training, drive applications and reinforce adoption behaviors all with urgency after onboarding
• In-Store Execution: Conduct purposeful, high-quality store visits focused on execution and reinforcing high performance, identify gaps and provide real-time coaching to improve application volume and conversion
• Performance Monitoring: Monitor account-level performance against territory quota, identify underperforming merchants and execute corrective action plans
• CRM Discipline: Log all store visits and merchant interactions, document observations, actions taken, and clearly defined next steps in HubSpot to maintain accurate territory records
• Collaboration and Field Alignment: Work closely with Senior Account Managers to set territory priorities and account focus, coordinate with cross-functional internal sales partners and support broader regional initiatives and execution strategies

Associate Regional Business Consultant

Manager

• Own an assigned portfolio of merchant accounts and conduct regular field visits
• Execute new merchant onboarding and in-store training
• Conduct purposeful store visits focused on execution and coaching
• Monitor account-level performance against territory quota
• Log all store visits and interactions in HubSpot
• Work closely with Senior Account Managers to set territory priorities

Associate Regional Business Manager

Collections

• Demonstrate strong self-motivation and passion for learning various new payment solutions, and utilize advanced probing negotiation, and skills to understand customer situations and resolve delinquency.
• Learn about new business concepts and new collection techniques or payment programs in a fast-paced environment to drive continuous business improvement.
• Treat customers with respect and demonstrate sensitivity and compassion in difficult situations.
• Lead conversations to choose among alternative courses of action to resolve delinquency issues and bring accounts back on track.
• Show great sense of ownership, timeline and receptiveness to development feedback while following established procedures, policies, and planned schedule to drive the best results.
• Demonstrate personal excellence including punctuality, integrity, and accountability.
• Demonstrate a strong focus on key performance indicators (KPIs) to drive collection efficiency and achieve monthly targets.
• Navigate multiple call center platforms while staying engaged with our customers on the phone, and handle the cases accurately.
• Use strong attention to detail and a strong drive to follow up on unsolved cases.
• Ensure compliance with applicable laws, rules, and regulations.
• Adhere to internal policies by applying sound ethical judgment regarding personal behavior, conduct and business practices, while escalating, managing and reporting control issues with transparency.

Collections Agent, Bilingual (Spanish, English)

Machine Learning Engineer

• Feature Engineering: Analyze internal and external datasets to surface trends and build high-signal features — including Debt-to-Income (DTI), Payment-to-Income (PTI), payment behavior patterns, and account balance signals — that improve the accuracy and predictive power of our credit models.
• Model Development: Design and develop strategic ML models end-to-end, including approval amount sensitivity models that optimize credit line assignment strategies and drive measurable business outcomes.
• Data Preparation: Manipulate, clean, and transform structured and unstructured data to ensure quality and readiness for modeling. Uphold rigorous standards for data integrity throughout the pipeline.
• Vendor Evaluation: Partner with external data vendors to assess third-party data products and scoring solutions. Lead cost-benefit analyses to guide partnership decisions and data integration strategies.
• Research & Innovation: Stay at the forefront of machine learning and feature engineering advances. Continuously incorporate new techniques to improve model performance and push the quality of our credit risk systems forward.
• Model Implementation & Validation: Collaborate with technology and engineering teams to implement and validate models with precision. Identify opportunities to improve the speed, accuracy, and repeatability of model deployment.
• Monitoring & Maintenance: Proactively track model performance in production. Lead calibration and redevelopment efforts to keep models accurate, reliable, and aligned with evolving business conditions.
• Compliance & Governance: Ensure all models meet regulatory standards and data vendor usage policies. Maintain thorough documentation of development processes, methodologies, and validation procedures. Support internal and external audit processes as needed.
• Cross-Functional Partnership: Work closely with risk management, engineering, finance, and sales to translate business challenges into scalable, data-driven solutions — and ensure seamless integration of models into the broader risk management framework.

Senior Data Analyst

Vice President, Pricing and Merchant Strategy

Business Development Manager

Associate Regional Business Consultant

Business Development Manager

Associate Regional Business Manager

Collections Agent, Bilingual (Spanish, English)

Senior Manager – Machine Learning