Kärcher

Customer Support

• Manage end-to-end customer order processing in coordination with the Sales team.
• Enforce correct pricing and discounts according to annually updated guidelines.
• Prepare delivery notes and all required shipping documents while coordinating the timely shipment of customer orders.
• Work closely with the Demand Planner regarding stock availability and incoming shipments.
• Liaise with the 3PL warehouse for missing serial numbers or special delivery arrangements.
• Support Professional Direct Sales and Dealers with AR (accounts receivable management) to avoid order replenishment block.
• Verify and validate delivery partner billings prior to payment processing while managing backorders and coordinating logistics activities.
• Provide general customer support across all available channels (phone, email, chat, etc.) while managing and sharing accurate information with customers and internal departments.
• Handle product application requests and general product inquiries, provide pricing and availability information, and manage customer requests related to delivery timelines and open orders.
• Handle customer complaints and claim requests, independently identifying and coordinating solutions across the organization when information is not readily available within the department.
• Monitoring and administrative processing of the delivery times for the products and accessories, so that a timely and complete delivery is guaranteed.
• Manage CRM-related activities, including creation and maintenance of Customer Master Data.
• Prepare, publish, and monitor KPI reports while performing regular sales and CRM data analysis to support business performance tracking and informed decision-making.
• Participate in operational activities such as year-end stock takes and execute ad hoc tasks or special assignments as directed by management.

Customer Service Representative

Product Marketing

• Support the Professional Category colleagues to implement and execute tasks related to the Professional Products’ strategy distribution that refers to all categories we sell in our Sales multi-channels and refers to all target groups (customers/agents/dealers);
• Cooperate also at a cross functional level (with Sales, Logistics, Customer Service colleagues etc.) to execute reporting activities and duties who require Google suite use (Google Sheet, Mailing, Presentations);
• Apply what learnt in order to support functional colleagues on the development of specific cleaning professional products’ range (e.g. prior a new product launch);
• Support to prepare products’ presentations we address to our sales colleagues, direct customers / dealers / agents;
• Cooperate with Trade Marketing colleagues on materials’ preparation that refer to Professional Products as example used during dealer’s events and/or for our Karcher Centers;
• Cooperate with Digital Marketing colleagues when working for preparing Campaigns and Visual Communications output that refer to our Professional Products as example used during dealer’s events and/or for our Karcher Centers;
• Eventual additional activities could be assigned by the tutor.

Industrial & Professional Product Marketing Intern

Sales

• Lede og utvikle vårt profesjonelle salgsteam.
• Omsette strategi til konkrete resultater.
• Implementere salgsmål og sikre profesjonell partnerskap.
• Sikre presis og åpen informasjonsflyt.
• Fremme nye ideer og forbedringer.
• Utarbeide og sikre gjennomføring av salgsmål og markedsaktiviteter.
• Være synlig i markedet.
• Sikre optimal bruk av salgsverktøy og CRM.

Salgssjef – Professional Sales

Counselor

• Demonstrate machines to sales consultants and trade partners
• Coordinate demonstrations and liaise with sales consultants
• Support sales consultants with comprehensive demonstrations, including technical instructions
• Set up and prepare sold and demo machines
• Be familiar with all applications of the machines and accessories, as well as their performance, benefits and value for the customer
• Possess sound technical knowledge of the use of cleaning agents and ancillary products
• Instruct customers on sold machines, including accessories and cleaning agents
• Train end users at the customer site
• Sell necessary consumables as follow-up business
• Maintain the demo fleet
• Unpack and prepare new machines, including transport

Technical Consultant, Zurich – Eastern Switzerland

Account Executive

• Asesorar a los clientes que acuden a la tienda identificando sus necesidades
• Realizar cotizaciones de los productos ofertados
• Realizar demostraciones a los clientes que así lo requieran
• Concretar y finalizar el proceso de venta
• Asegurar la calidad en el servicio postventa a través del seguimiento

Sales Representative

Manager

• Développement du chiffre d’affaire Voire (Municipal) de sa région
• Coordination avec les équipes commerciales et techniques en région
• Prospection, suivi et développement de l’activité auprès de SERVICES VOIRIES des grandes métropoles et/ou Aglos de sa région
• Mettre en place les actions nécessaires individualisées pour développer rapidement la QRC auprès de la clientèle
• Enregistrement et suivi de l’activité dans le CRM
• Suivi et développement des distributeurs HOLDER

Responsable Développement Municipal – Est Occitanie, PACA

Account Manager

• Actively sell Karcher's full range of professional cleaning equipment and solutions to clients in core verticals.
• Drive leads and close sales in your assigned territory.
• Build and maintain strong, long-lasting relationships with new and existing clients.
• Effectively manage and grow a designated sales territory.
• Stay informed about industry trends, market conditions, and competitor activities to identify new business opportunities.
• Travel up to 75% within your assigned territory for client meetings, site visits, and trade shows.

Associate Territory Manager

Ecommerce

• Provide comprehensive support and further development for our key account client Galaxus
• Profit-and-loss responsibility for the key account client Galaxus, including the marketplace
• Plan the product portfolio, procurement and forecasts based on customer data as well as internal data
• Responsible for analyzing and reporting sales results with the aim of achieving revenue targets
• Product launches and market introductions, including content management systems
• Internal and external knowledge transfer of digital sales mechanisms
• Plan and execute all sales-promoting activities (e.g., performance marketing campaigns)
• Brief marketing agencies for performance campaigns, recommendations and data analysis
• Develop e-commerce strategies in collaboration with the Sales Director and e-commerce business partners
• Achieve revenue (and commercial), budget and planning targets for the e-commerce and marketplace channel
• Set targets for individual customers (by category/pools) and then measure and track results to reach goals and optimize investments
• Implement and further develop customer-specific channel plans and strategies to meet targets and drive growth
• Manage and develop the account on an international level
• Proactively identify and coordinate the onboarding of new marketplaces

E-Commerce & Marketplace Specialist

Engineer

• Prepare work instructions and design fixtures and tooling for assembly and manufacturing
• Participate in continuous improvement teams, applying Lean Manufacturing on a daily basis
• Conduct time studies and production line balancing
• Implement process improvements and modifications as part of projects
• Provide support in the development of new suppliers
• Address issues related to the factory's production dynamics, seeking innovative solutions

Junior Process Engineer

Software Engineer

• You will assist in the development of software for MCU control, IoT and HMI
• You will gain experience in designing and implementing low-level and object-oriented software in C++ using modern tooling and a state-of-the-art build chain
• You will gain insight into code generation with Python
• You will participate in the development of reusable software components and create the required unit tests
• You will support the application of static and dynamic software tests in a Continuous Integration environment
• You will gain valuable practical experience in the field of embedded systems
• You will gain insight into the working methods of an internationally operating company

Internship Embedded Software Development

• Demonstrating machines for sales consultants and trade partners
• Coordinating demonstrations and liaising with the sales consultant
• Supporting sales consultants with comprehensive demonstrations, including technical instructions
• Setting up and preparing sold and demonstration machines
• Knowing all applications of the machines and accessories, as well as their capabilities, benefits and advantages for the customer
• Solid technical knowledge of the use of cleaning agents and auxiliary products
• Providing handover and instruction for sold machines, including accessories and cleaning agents, at the customer's site
• Training end users at the customer's site
• Selling required consumables as follow-up business
• Maintenance of the demo fleet
• Unpacking and preparing new machines, including transport

Technical Advisor — Professional

• Seguimiento de publicaciones (altas, bajas, modificaciones, reposiciones de stock) de todas los canales de ventas online.
• Gestión de precios (aumentos, comunicación de cambio de comisiones, precios promocionales).
• Control y seguimiento de las ventas diarias.
• Reporte de ventas, cancelaciones y devoluciones a Logística.
• Coordinación General de la logística.
• Gestionar con el equipo regional las estrategias de marketing digital para impulsar las promociones, lanzamientos, etcs. en nuestros canales de venta OnLine.
• Gestión de reclamos, devoluciones y problemas de entrega.
• Seguimiento del forecast por producto/canal, de manera mensual considerando las fechas claves de los eventos para evitar quiebres de stock.

E-commerce Specialist

• Prestar la asesoría comercial y técnica a todas las personas que visiten el punto de venta.
• Contribuir con la fidelización y satisfacción de los clientes, asegurando su continuidad y el posicionamiento de la marca.
• Facturar correctamente los productos vendidos en el punto de venta.
• Gestionar de manera eficiente el inventario de la tienda.
• Mantener en óptimas condiciones de limpieza y organización el almacén.
• Realizar el correcto manejo de apertura, control y cierre de caja del punto de venta.
• Realizar el ingreso de los equipos que lleguen por mantenimiento correctivo o garantía al centro de servicio técnico.
• Gestionar la cartera de los clientes del punto de venta, asegurando el control y conciliación de los saldos pendientes por cruzar.
• Recepcionar la correspondencia externa y entrega de la misma a la persona encargada.

Sales Associate

Field Engineer

• Accurately and timely completion of Astea Mobile Work Orders
• Responsive Interaction with customers providing the highest level of service
• Satisfy in a timely and complete fashion, all business reporting documentation including timesheets, repair orders, etc.
• Recognizing and securing additional revenue opportunities
• Daily processing of Parts Received at tech location
• Managing all on-site installation, repair, maintenance, and test tasks
• Diagnosing errors or technical problems

Field Service Technician

• You will build powerful relationships with a wide range of customers across multiple industries.
• Display how our superior German-engineered technology can raise their standards of cleanliness and efficiency.
• Lead Kärcher's growth across the industrial channel, developing strategies that place our products in front of businesses nationwide.
• Identify potential customers and offer cleaning solutions for all parts of their business.
• Ensure our brand presence is strong and sales targets are exceeded through expert consultation and on-site product demonstrations.
• Achieve your annual sales budget and targets for the Direct Professional channel.
• Maintain a minimum of 25 face-to-face customer visits and conduct at least 3 product demos per week.
• Submit a minimum of 10 quotes weekly and accurately capture customer information in our CRM system (OneView).