Kärcher

Customer Service Coordinator – Customer Service & Field Service

Kärcher

full-time

Posted on:

Location Type: Office

Location: Vinhedo • Brazil

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Tech Stack

ERP

About the role

  • Lead and motivate a team of 15 analysts (triage, diagnostics, scheduling, and financial unit), ensuring productivity and engagement
  • Manage the flow of service orders and tickets (ticketing), ensuring no case remains stalled and that the B2B customer journey is seamless
  • Rigorously monitor operational KPIs, such as Response Time, Time to Final Fix, and First Fix Rate
  • Serve as a strategic interface between major accounts and the internal sales team
  • Manage the area's financial unit, including invoicing for parts, services, and quotations via SAP
  • Ensure operational systematization and steady workflow in a high-visibility, fast-growing area

Requirements

  • Bachelor's degree in Engineering, Business Administration, or a related field
  • Experience coordinating technical support or after-sales teams is a plus
  • Resilient, agile profile with the ability to handle pressure and constant change
  • Balance between an analytical profile (process/data-focused) and a strong communicator (conflict management and negotiation)
  • Proficiency in ERP systems (preferably SAP) or CRM (Salesforce)
  • Technical English is desirable
Benefits
  • Profit-sharing (PLR)
  • National health plan
  • Dental plan
  • Access to the Conexa app (telemedicine)
  • Life insurance
  • On-site cafeteria
  • Fuel allowance
  • Sem Parar electronic toll tag
  • Pharmacy card
  • Wellness Program (psychological, financial, legal, and nutritional support)
  • Gympass/WellHub
  • Birthday day off
  • Extended maternity and paternity leave (Empresa Cidadã)
  • Christmas gifts for employees' children
  • Discounts on Kärcher products
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
KPI monitoringinvoicingticketingprocess managementdata analysistechnical support coordinationafter-sales support
Soft Skills
leadershipmotivationcommunicationconflict managementnegotiationresilienceagilityanalytical thinking
Certifications
Bachelor's degree in EngineeringBachelor's degree in Business Administration